About the role

  • Portal Support Administrator at the Insurance Council responding to inquiries regarding the Canadian Insurance Participant Registry. Collaborating with teams and external stakeholders to manage administrative duties.

Responsibilities

  • Answer incoming inquiries related to the Canadian Insurance Participant Registry (CIPR) database
  • Escalate requests to other teams within the Insurance Council, or externally to AMF and/or course providers as required
  • Respond to voicemail messages and escalate inquiries as appropriate
  • Provide support for inquiries related to the CIPR database
  • Offer general information for inquiries about the LLQP process, with instructions to contact provincial/territorial regulator where appropriate
  • Assist with troubleshooting system issues and escalate to IT when required
  • Assist with testing system improvements/fixes as directed by IT
  • Handle and complete other duties as assigned by Manager

Requirements

  • 2-year administrative diploma, preferred
  • Fluent in English, and fluent in French is recommended, but not required
  • Excellent knowledge of telephone systems and etiquette and voice mail systems
  • Exceptional accuracy with respect to data entry
  • Excellent oral and written communication skills
  • Excellent organizational skills and attention to detail
  • Punctual, dependable, and able to function well under pressure
  • Ability to work independently and as part of a team
  • Good time management skills, ability to meet deadlines, and deal with multiple concurrent tasks

Job title

Portal Support Administrator – CIPR

Job type

Experience level

Mid levelSenior

Salary

CA$53,347 - CA$66,684 per year

Degree requirement

Associate's Degree

Location requirements

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