IT - Administrator responsible for managing 1st and 2nd level administration in an intensive care service. Working in a company focused on excellent care quality with dynamic growth.
About the role
- Portal Support Administrator at the Insurance Council responding to inquiries regarding the Canadian Insurance Participant Registry. Collaborating with teams and external stakeholders to manage administrative duties.
Responsibilities
- Answer incoming inquiries related to the Canadian Insurance Participant Registry (CIPR) database
- Escalate requests to other teams within the Insurance Council, or externally to AMF and/or course providers as required
- Respond to voicemail messages and escalate inquiries as appropriate
- Provide support for inquiries related to the CIPR database
- Offer general information for inquiries about the LLQP process, with instructions to contact provincial/territorial regulator where appropriate
- Assist with troubleshooting system issues and escalate to IT when required
- Assist with testing system improvements/fixes as directed by IT
- Handle and complete other duties as assigned by Manager
Requirements
- 2-year administrative diploma, preferred
- Fluent in English, and fluent in French is recommended, but not required
- Excellent knowledge of telephone systems and etiquette and voice mail systems
- Exceptional accuracy with respect to data entry
- Excellent oral and written communication skills
- Excellent organizational skills and attention to detail
- Punctual, dependable, and able to function well under pressure
- Ability to work independently and as part of a team
- Good time management skills, ability to meet deadlines, and deal with multiple concurrent tasks
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