Portal Support Administrator at the Insurance Council responding to inquiries regarding the Canadian Insurance Participant Registry. Collaborating with teams and external stakeholders to manage administrative duties.
Responsibilities
Answer incoming inquiries related to the Canadian Insurance Participant Registry (CIPR) database
Escalate requests to other teams within the Insurance Council, or externally to AMF and/or course providers as required
Respond to voicemail messages and escalate inquiries as appropriate
Provide support for inquiries related to the CIPR database
Offer general information for inquiries about the LLQP process, with instructions to contact provincial/territorial regulator where appropriate
Assist with troubleshooting system issues and escalate to IT when required
Assist with testing system improvements/fixes as directed by IT
Handle and complete other duties as assigned by Manager
Requirements
2-year administrative diploma, preferred
Fluent in English, and fluent in French is recommended, but not required
Excellent knowledge of telephone systems and etiquette and voice mail systems
Exceptional accuracy with respect to data entry
Excellent oral and written communication skills
Excellent organizational skills and attention to detail
Punctual, dependable, and able to function well under pressure
Ability to work independently and as part of a team
Good time management skills, ability to meet deadlines, and deal with multiple concurrent tasks
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