IT-Systemadministrator focusing on Unified Communication (UC)/VoIP at GLP medical services GmbH. Responsible for system maintenance, technical support, and project coordination.
Responsibilities
Operation & development: Installation, configuration and reliable maintenance of our unified communication system landscape
Cisco UC expertise: Administration and continuous optimization of the Cisco Unified Communications Manager (CUCM/CallManager) environment as well as connected third-party solutions
Technical implementation: Analyze business requirements, derive technical tasks and produce precise documentation
Quality & stability: Plan and implement updates, functional tests and other quality assurance measures
Support: Independently handle tickets in 2nd- and 3rd-level support
Project work: Participate in planning, coordinating and implementing IT and infrastructure projects in the UC area
Requirements
Completed IT training or degree and several years of professional experience in a similar role
Solid knowledge of digital telecommunications and unified communication architectures
Experience with VoIP technologies (SIP, QoS), VLANs and common network infrastructures
Very good knowledge of Cisco UC technologies (e.g., Jabber, Webex, CUCM, CUBE, Expressway, Ascom DECT)
Familiarity with tools and processes for incident and request management (e.g., ITIL environment)
Good knowledge of at least one operating system (Windows or Linux)
Analytical, solution-oriented working style and a strong commitment
Strong team and communication skills and a service-oriented mindset
Structured work organization as well as transparent communication and coordination on equal terms with internal customers and IT departments
Benefits
Respectful working environment and collaboration on equal terms
Responsible role within the healthcare system
Training and development opportunities
Staff canteen with affordable meals
Subsidy for the Deutschlandticket (Germany public transport pass)
Shuttle service between the laboratory and the S-Bahn station
Employee parking
Bike or e-bike leasing via JobRad
Support for capital-forming savings contributions (vermögenswirksame Leistungen)
Employee discounts & Corporate Benefits
30 days of vacation plus various special leave days
Subsidy for health-oriented sports classes and mobile massages
Anonymized blood count analysis once per year
Free mental health coaching with the Fürstenberg Institute
Company events and department Christmas parties
Job title
Experienced IT System Administrator – Unified Communication, VoIP, Technical Project Coordination
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