Develops the Supply Chain relationship with our top-priority and priority clients to better meet their expectations (service, lead times, commercial inventory, projects, etc.)
Contributes to optimizing the order-to-cash cycle by addressing business factors (e.g., price disputes, returns) with Sales
Overall responsibility for customer satisfaction. Single point of contact between the Division and the Multidivision Customer Service team
Ensure optimal supply across the chain by working together with the client, Commercial team, and Supply to guarantee end-to-end service excellence through monitoring inventory availability indicators and managing collaborative projects.
Requirements
Bachelor's degree in Production Engineering, Business Administration, or related fields
Advanced Excel
Experience with Supply Chain KPIs (Coverage, Fill Rate, InStock, Turnover)
Experience in customer relationship management or Supply
Experience presenting to clients at management/director level
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