Customer Success Account Manager for CDP supporting B2B environmental disclosure and building customer relationships in the Supply Chain program. Engaging clients to maximize use of Portal and data products.
About the role
- Account Manager at LogRocket focusing on customer revenue growth through strategic sales management. Collaborate with teams to enhance customer experience and drive product expansion.
Responsibilities
- The Account Manager role is a sales role, with the responsibility of increasing revenue with existing customers by positioning LogRocket’s suite of products to expand our footprint across additional web and mobile applications within new teams
- Proactively manage a sales pipeline for expansion opportunities to exceed quarterly revenue goals
- Consult with customers to understand their business, product, and application goals to uncover new buyers and use cases
- Define strategy to deliver maximum value through the LogRocket platform and partnership
- Support Executive Business Reviews to confirm value delivery/ROI and identify additional performance and new product opportunities
- Recommend appropriate solutions that lead to existing and new product expansion and retention
- Collaborate effectively with Sales, Customer Success, Product, and other LogRocket stakeholders
Requirements
- 4+ years in a Sales Account Management role, where the primary goal was increasing revenue with existing customers at a B2B SaaS company
- Proven track record of generating pipeline, selling to senior stakeholders, and overachieving against quota
- Ability to successfully demo, sell and differentiate a SaaS product in a highly competitive market
- Demonstrates strong prospecting activity across all channels to drive upsell and cross-sell opportunities through outbound efforts within your books of business
- Proven success breaking into new lines of business to increase revenue with existing customers
- Experience managing complex POCs
- Strong presentation skills, business acumen, and credibility with C-level executives
- Comfortable managing a sales cycle through a CRM and maintains up-to-date and accurate deal status and forecast
- Natural curiosity and consultative communication approach
- An added bonus: knowledge of backend, frontend infrastructure, and monitoring (HTML, CSS knowledge, programming languages)
Benefits
- Catered lunch and an impressive array of your favorite snacks (healthy AND non-healthy!)
- Unlimited vacation policy
- Health, Dental, Vision benefits, 401k, commuter benefits
- Generous stock options
- Regular team outings and activities (from boat rides to paintball, we’ll try anything!)
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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