Hybrid Quality Assurance Officer

Posted 5 hours ago

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About the role

  • Quality Assurance Officer driving exceptional training performance within the logistics industry. Championing QA, conducting audits, and coaching trainers for continuous improvement.

Responsibilities

  • Championing QA excellence by monitoring, planning and evaluating trainer performance, observation reports and audits to uphold QMS standards.
  • Coaching and developing internal and associate trainers to deliver outstanding learning experiences.
  • Driving training consistency by ensuring delivery quality aligns with defined standards - and offering support where improvements are needed.
  • Acting as a transport compliance SME, advising on key legislative aspects and supporting the creation and upkeep of high‑quality training resources.
  • Leading on QA auditing, preparing accurate reports (including NCCI) and managing observations aligned to the QA audit plan.
  • Spotting trends and opportunities, sharing insights to help the Support Services Manager and wider team continuously improve.
  • Supporting course accreditation, re‑approvals and ensuring our training products stay current, compliant and competitive.
  • Driving data‑led success by ensuring our training programmes reach the right people and deliver real impact.
  • Living our values – Excellence, Dynamism, Togetherness and Reputation – in everything you do.

Requirements

  • Level 4 Certificate in Education and Training.
  • Proven experience in Quality Assurance and training delivery, especially around training performance and product audit standards.
  • Strong understanding of ISO QMS, instructional design and effective adult learning.
  • Excellent communication, organisation and planning skills, with exceptional attention to detail.
  • Confidence working independently, prioritising workloads and meeting deadlines.
  • Strong customer focus and the ability to convey information clearly and concisely.
  • Up‑to‑date knowledge of transport compliance legislation.
  • A proactive mindset, eagerness to learn and passion for delivering exceptional training.
  • Flexibility to travel across the UK.

Benefits

  • 25 days of annual leave plus bank holidays
  • Christmas Working Arrangement for extra days off during the festive period
  • Health Cash Plan for all employees and Private Medical Insurance for managers
  • Employee Assistance Programme and Mental Health First Aiders
  • Enhanced Family Leave policy
  • Flexible and remote working arrangements
  • Two paid days off per year for charity or volunteering work
  • Various learning and development opportunities
  • Range of pension schemes
  • Award scheme to recognise outstanding employees
  • Life Assurance Scheme for peace of mind

Job title

Quality Assurance Officer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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