Hybrid Quality Assurance Officer

at Logistics UK

• Job title: Quality Assurance Officer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Milton Keynes, United Kingdom

About the role

• Quality Assurance Officer driving exceptional training performance within the logistics industry. Championing QA, conducting audits, and coaching trainers for continuous improvement.

Responsibilities

• Championing QA excellence by monitoring, planning and evaluating trainer performance, observation reports and audits to uphold QMS standards.
• Coaching and developing internal and associate trainers to deliver outstanding learning experiences.
• Driving training consistency by ensuring delivery quality aligns with defined standards - and offering support where improvements are needed.
• Acting as a transport compliance SME, advising on key legislative aspects and supporting the creation and upkeep of high‑quality training resources.
• Leading on QA auditing, preparing accurate reports (including NCCI) and managing observations aligned to the QA audit plan.
• Spotting trends and opportunities, sharing insights to help the Support Services Manager and wider team continuously improve.
• Supporting course accreditation, re‑approvals and ensuring our training products stay current, compliant and competitive.
• Driving data‑led success by ensuring our training programmes reach the right people and deliver real impact.
• Living our values – Excellence, Dynamism, Togetherness and Reputation – in everything you do.

Requirements

• Level 4 Certificate in Education and Training.
• Proven experience in Quality Assurance and training delivery, especially around training performance and product audit standards.
• Strong understanding of ISO QMS, instructional design and effective adult learning.
• Excellent communication, organisation and planning skills, with exceptional attention to detail.
• Confidence working independently, prioritising workloads and meeting deadlines.
• Strong customer focus and the ability to convey information clearly and concisely.
• Up‑to‑date knowledge of transport compliance legislation.
• A proactive mindset, eagerness to learn and passion for delivering exceptional training.
• Flexibility to travel across the UK.

Benefits

• 25 days of annual leave plus bank holidays
• Christmas Working Arrangement for extra days off during the festive period
• Health Cash Plan for all employees and Private Medical Insurance for managers
• Employee Assistance Programme and Mental Health First Aiders
• Enhanced Family Leave policy
• Flexible and remote working arrangements
• Two paid days off per year for charity or volunteering work
• Various learning and development opportunities
• Range of pension schemes
• Award scheme to recognise outstanding employees
• Life Assurance Scheme for peace of mind