Analyzing and documenting operational processes related to client activities in the public administration sector. Proposing solutions aligned with legal regulations and operational flows.
About the role
- Analista de Planejamento e Performance Pleno at Loggi, reinvention of logistics in Brazil. Engaging in data analysis and operational planning processes to enhance customer delivery performance.
Responsibilities
- Monitor and collaborate across all processes involved in the planning pipeline (forecast, capacity, scheduling, time control, variance analysis, etc.) to ensure SLA attainment and the best possible customer experience;
- Be familiar with Loggi’s tools and platform to flag potential incidents;
- Use incident/occurrence records from the operation’s logbook to identify events that impacted results;
- Maintain authoritative control of real-time operations; monitor indicators, instabilities and events through tools to identify situations that may affect customer experience;
- Execute strategies validated by specialists, coordinators and managers and be able to propose new strategies to meet the desired SLA;
- Serve as a bridge between operations, support, quality, strategy and planning via available communication channels to ensure optimal timing for trainings, breaks and other activities;
- Produce monitoring reports with the main operational indicators using customer service management tools to analyze performance deviations and provide inputs for specialists/coordinators to align action plans with operations.
Requirements
- Bachelor’s degree (completed);
- 1 to 3 years of relevant experience;
- Advanced Excel/Google Sheets skills;
- Experience with telephony platforms;
- Knowledge of operational metrics and some business KPIs;
- Analytical profile with experience using data tools;
- Preferred: experience with data analytics platforms (Looker, Power BI, Qlik Sense, etc.);
- Experience leading/ driving projects with business areas;
- Ability to identify opportunities from data analyses and generate actionable insights;
- Ability to develop scripts using Python and SQL;
- Experience developing reports and dashboards.
Benefits
- Meal allowance: daily amount according to work schedule;
- Commuting benefit (Vale Transporte): up to a 6% salary deduction, provided through routing by a specialized company based on the address registered by the Logger;
- Health plan: monthly premium covered by Loggi, including coverage for children; 30% copayment for elective consultations and basic exams. In case of emergency room consultations, coverage capped at R$150.00 across all plans;
- Dental plan: 100% covered by Loggi, including coverage for children (spouses may enroll with a dental plan discount of R$9.80);
- Life insurance: SulAmérica policy with coverage up to 36 times the monthly base salary according to current policy;
- Childcare assistance: up to R$547.51 for children up to 5 years old — reimbursed via payroll;
- Pharmacy partnership: exclusive discounts and the convenience of payroll deduction;
- Loggi 4 Free: 4 free deliveries per month — limited to R$200.00 per month;
- Payroll-deductible loan: eligible after 3 months of employment;
- Parental leave: maternity leave up to 6 months for mothers and up to 20 days for fathers;
- Home office allowance: R$150.00 per month (hybrid model);
- Eligible for PLR (profit-sharing) based on corporate targets;
- Disability child benefit: R$638.77 exclusive for children with disabilities, subject to approved medical documentation and validated CID report;
- Wellhub (formerly Gympass): access to multiple gyms, sports activities and classes;
- Clude: services for physical and mental health care;
- Fique Bem: Loggi’s care, well-being and quality-of-life ecosystem;
- Pet plan (Guapeco): options to care for the health of pets;
- Galena: exclusive discounts and scholarships across 12 educational categories and over 80,000 course options at institutions across Brazil — benefit extended to employees’ children and spouses.
Job title
Job type
Experience level
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Not specified
Degree requirement
Tech skills
Location requirements
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