Analista de Planejamento e Performance Pleno at Loggi, reinvention of logistics in Brazil. Engaging in data analysis and operational planning processes to enhance customer delivery performance.
Responsibilities
Monitor and collaborate across all processes involved in the planning pipeline (forecast, capacity, scheduling, time control, variance analysis, etc.) to ensure SLA attainment and the best possible customer experience;
Be familiar with Loggi’s tools and platform to flag potential incidents;
Use incident/occurrence records from the operation’s logbook to identify events that impacted results;
Maintain authoritative control of real-time operations; monitor indicators, instabilities and events through tools to identify situations that may affect customer experience;
Execute strategies validated by specialists, coordinators and managers and be able to propose new strategies to meet the desired SLA;
Serve as a bridge between operations, support, quality, strategy and planning via available communication channels to ensure optimal timing for trainings, breaks and other activities;
Produce monitoring reports with the main operational indicators using customer service management tools to analyze performance deviations and provide inputs for specialists/coordinators to align action plans with operations.
Requirements
Bachelor’s degree (completed);
1 to 3 years of relevant experience;
Advanced Excel/Google Sheets skills;
Experience with telephony platforms;
Knowledge of operational metrics and some business KPIs;
Analytical profile with experience using data tools;
Preferred: experience with data analytics platforms (Looker, Power BI, Qlik Sense, etc.);
Experience leading/ driving projects with business areas;
Ability to identify opportunities from data analyses and generate actionable insights;
Ability to develop scripts using Python and SQL;
Experience developing reports and dashboards.
Benefits
Meal allowance: daily amount according to work schedule;
Commuting benefit (Vale Transporte): up to a 6% salary deduction, provided through routing by a specialized company based on the address registered by the Logger;
Health plan: monthly premium covered by Loggi, including coverage for children; 30% copayment for elective consultations and basic exams. In case of emergency room consultations, coverage capped at R$150.00 across all plans;
Dental plan: 100% covered by Loggi, including coverage for children (spouses may enroll with a dental plan discount of R$9.80);
Life insurance: SulAmérica policy with coverage up to 36 times the monthly base salary according to current policy;
Childcare assistance: up to R$547.51 for children up to 5 years old — reimbursed via payroll;
Pharmacy partnership: exclusive discounts and the convenience of payroll deduction;
Loggi 4 Free: 4 free deliveries per month — limited to R$200.00 per month;
Payroll-deductible loan: eligible after 3 months of employment;
Parental leave: maternity leave up to 6 months for mothers and up to 20 days for fathers;
Home office allowance: R$150.00 per month (hybrid model);
Eligible for PLR (profit-sharing) based on corporate targets;
Disability child benefit: R$638.77 exclusive for children with disabilities, subject to approved medical documentation and validated CID report;
Wellhub (formerly Gympass): access to multiple gyms, sports activities and classes;
Clude: services for physical and mental health care;
Fique Bem: Loggi’s care, well-being and quality-of-life ecosystem;
Pet plan (Guapeco): options to care for the health of pets;
Galena: exclusive discounts and scholarships across 12 educational categories and over 80,000 course options at institutions across Brazil — benefit extended to employees’ children and spouses.
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