Assistant Director of Housekeeping overseeing housekeeping operations at Loews Hotels in Universal Orlando. Ensuring quality standards, staff management, and guest satisfaction in a fast-paced environment.
Responsibilities
Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department
Oversees daily assignment of duties to Housekeeping staff
Analyzes daily room turn and makes staff or procedural adjustments as necessary
Assists in the management of Housekeeping Rooms Personnel
Oversees daily operations of Housekeeping Department to ensure quality standards are maintained
Maintains Housekeeping staffing levels for optimal performance
Develops and maintains a quality assurance program for all guestrooms
Inspects and evaluates physical condition of hotel daily for cleanliness
Responsible for overseeing the activities of Housekeeping Staff
Monitors daily payroll and takes corrective action when necessary
Greets and interacts with guests in a friendly manner
Investigates guest complaints and takes corrective measures
Provides training for employees regarding OSHA regulations and department policies
Prepares monthly payroll and budget forecast for public space employees
Conducts periodic storeroom inventories to ensure maintenance of adequate par levels
Requirements
Three to five years of management experience in housekeeping or hospitality within a large, fast-paced hotel environment
Thorough knowledge of all matters related to the proper administration and operation of hospitality functions.
Effective management, leadership, organizational, and communication skills
Previous experience with property management systems preferred (HOTSOS, REX, PMS, OPERA)
Ability to communicate effectively in English with team members, leaders and guests
Ability to regularly push, pull, lift up to 50 lbs
Must be able to work a flexible schedule, nights, weekends and holidays as required.
Benefits
one free meal per shift
free theme park access
paid parental leave
401K matching
travel benefits
opportunities for ongoing learning and development
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