Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- Senior Analyst focusing on sustainable supply chains for L'OCCITANE in São Paulo. Implementing responsible purchasing and ESG practices within supplier relations.
Responsibilities
- Implement the responsible purchasing policy in supplier approval and contracting processes.
- Conduct socio-environmental and regulatory risk analyses across the supply chain (climate, biodiversity, ethics, human rights).
- Collect, organize and analyze supplier data for ESG indicators and corporate reporting.
- Monitor audits, performance assessments and corrective action plans with suppliers.
- Integrate ESG criteria into contracts and procurement processes.
- Develop partnerships with regenerative and positive-impact suppliers.
- Collaborate with internal teams (Procurement, Sustainability, Quality, Legal).
- Participate in training on traceability, fair trade and the ethical use of biodiversity.
- Implement impact mitigation plans for supply chains.
- Support strategies for certifications (e.g., UEBT).
- Keep up to date on ESG criteria and responsible purchasing at events and conferences.
Requirements
- Previous experience in Supply Chain, Sustainability or Compliance.
- Experience with traceability, supplier audits and certifications (e.g., B Corp, UEBT).
- Experience in socio-environmental and regulatory risk analysis.
- Familiarity with supplier management systems and ESG indicators.
- Knowledge or experience with certifications such as B Corp and UEBT is desirable.
- Intermediate English.
Benefits
- Meal allowance / Food voucher (Flash)
- Transportation voucher
- Medical insurance
- Dental insurance
- Sou'L Program (psychological health and wellbeing program)
- Legal, financial and psychological counseling
- Total Pass
- Life insurance
- Birthday day off
- Party allowance
- Gift voucher
- Discounts with various partners
- Up to 40% discount in our stores
- Up to 50% discount at our SPAs
- Volunteering activities
- Activities with our store teams
- Locci Work: 'Sextou' — early finish once a month (#ShortFriday)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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