Managing the collections process for Comcast Business by addressing delinquencies and resolving inquiries through effective communication methods. This role ensures customer accuracy and satisfaction while adhering to company guidelines.
About the role
- Data Specialist supporting the design and governance of a new area at Localiza&Co. Involving data processing and analysis to identify improvement opportunities and enhance operational efficiency.
Responsibilities
- Serve as a reference for building a new area, supporting the design of the end-to-end workflow, definition of flows, controls and the process governance model;
- Map, analyze and structure processes, conducting diagnostics to identify bottlenecks, risks and improvement opportunities, focusing on operational efficiency and scalability;
- Define, structure and monitor operational and financial indicators and KPIs for the area, performing data extraction and cross-referencing using SQL, and building dashboards and management reports in Power BI and/or Excel, generating insights to monitor performance and guide actions;
- Prepare analyses, reports and executive presentations, consolidating results, insights and recommendations to support decision-making;
- Work cross-functionally with partner areas and internal stakeholders, ensuring alignment, tracking deliverables, resolving frictions and maintaining the flows and controls of the new workflow.
Requirements
- Completed university degree;
- Advanced knowledge of SQL;
- Proficiency with data visualization and analysis tools such as Power BI and Excel;
- Strong organizational skills, analytical ability and a systemic/process-oriented perspective;
- Experience analyzing, processing and combining large volumes of data;
- Good communication and negotiation skills, with experience engaging different stakeholders.
Benefits
- Profit Sharing
- Food Allowance
- Meal Allowance
- Health Insurance
- Dental Insurance
- Gympass
- Private Pension Plan
- Company Car
- Allya
- Unlimited access to a variety of courses at Localiza University
- Internal training and development programs
- Discounts on vehicle purchase and rental
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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