Agency Operations Specialist at Elders managing livestock commission rates and maintaining operational efficiency. Collaborating with teams to support agency product delivery and operational tasks.
About the role
- CX Priority Care Operations Executive at Loaf improving customer journeys through proactive oversight and coordination. Handling complex cases while collaborating with multiple teams to resolve customer issues and maintain service levels.
Responsibilities
- Play a key role in protecting and improving the customer journey
- Combine proactive journey oversight with hands-on coordination, ensuring orders, processes and information stay aligned
- Support, guidance and coaching from the CX Priority Care Senior when handling complex cases
- Share learning and best practice with CX colleagues
- Proactively identify order, supplier and system issues that may impact customers
- Coordinate with multiple departments to plan mitigations
- Own and manage affected orders ensuring clear communication
- Maintain and update customer-facing knowledge and information
- Manage and prioritise any manual or workaround activity
- Support the wider CX team during periods of high demand
Requirements
- Experience handling complex, escalated or complaint-driven customer journeys, ideally in retail or a premium service environment
- Strong written and verbal communication, with the ability to handle sensitive, emotional or high-stakes conversations calmly and professionally
- Confident using judgement and initiative, while knowing when to seek support
- High attention to detail and strong case-management skills
- Resilient, empathetic and able to perform under pressure
- Comfortable working across systems and with multiple internal teams to resolve issues
Benefits
- 25 days holiday, increasing by 1 day each year for 3 years, plus 8 days for bank holidays
- Enhanced family leave policy
- Staff and friends and family discount scheme
- Healthcare cash plan
- EAP programme
- Shopping discounts
- Cycle to work scheme
- Half a day for Christmas shopping
- Life Assurance - 4 times annual salary
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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