Nurse Practitioner Manager overseeing occupational health services within a healthcare setting. Leading a team of nursing professionals while ensuring occupational health compliance and patient care management.
About the role
- Senior Manager leading branch operations at Lloyds Banking Group, coaching management teams and enhancing customer experience across multiple locations.
Responsibilities
- As a Senior Manager, you play a pivotal leadership role, being a visible presence across your management pool.
- You’re passionate about making a difference for our customers, and you excel at coaching and developing your management team.
- You’ll be responsible for the overall operational management of your branches and handling in-bound telephony calls across the management pool.
- Leading and coaching your management team, you’ll help them proactively grow, deepen, and retain customer relationships through a dedicated team of Customer Service colleagues.
- Your role involves inspiring your team to work in partnership with key colleagues to identify and support our customers on their digital journey and meet their individual financial needs.
Requirements
- Strong leadership capability with proven ability to coach, develop and performance‑manage Bank Managers and branch teams.
- Demonstrated experience managing multi‑site branch operations, ensuring efficient staffing, scheduling, customer flow and branch choreography.
- Ability to drive excellent customer experience, including digital adoption, vulnerability support and service quality across all branches.
- Highly effective stakeholder and relationship management, collaborating confidently with internal partners and regional colleagues.
- Clear, adaptive communication skills, comfortable leading through both in‑person and remote channels.
- Strong risk management and controls capability, ensuring compliance, supervision and governance standards are consistently met.
- Experience leading change, embedding new behaviours and driving continuous improvement through feedback, insights and coaching.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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