Clinical Support Trainer & CX Expert driving clinical adoption and customer excellence at Dandy, transforming dental practices globally. Delivering training, support, and coaching for digital workflows.
About the role
- Part-time Customer Support role assisting customers in Lloyds branches across Southampton, Eastleigh & Totton. Engaging with customers in banking tasks and offering guidance during key life events.
Responsibilities
- Providing face‑to‑face support to customers in branch.
- Handling everyday banking tasks while helping customers through important moments.
- Offering reassurance, guidance, and practical support.
- Supporting customers with issues like bereavement, fraud concerns, and digital banking.
- Adapting to different customer needs and promoting digital services.
- Recognising opportunities to connect customers with the right products and services.
- Progressing into other roles across the Group, including supporting customers by phone or online.
Requirements
- A minimum of 12 months customer service experience
- A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- We’ll also provide you with a full uniform
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Clinical Support Trainer & CX Expert driving clinical adoption in dental practices for Dandy, a modern dental company. Blending training and clinical support in a hybrid role.
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