About the role

  • Service Manager driving service excellence while managing client relationships at Lloyds Banking Group. Leading enhancements and strategic developments for the Private Cloud service management.

Responsibilities

  • Lead opportunities and enhancements within the existing partner commercial arrangements, and the development of new contracts in conjunction with Global Sourcing & Supplier Management
  • Manage important client relationships under the supervision of senior colleagues or coordinate relationship management with a group of more transactional clients and customers
  • Identify shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with support
  • Develop and/or deliver budget plans for own area with guidance from senior colleagues

Requirements

  • Proven Service Management experience with supplier/partner relationships
  • Confidence to connect with and influence internal customers and external partners at all levels within the organisation.
  • Experience working in a fast-paced IT organisation and resilience when faced with conflicting priorities.
  • Boldness to challenge the status quo in order to guarantee the best possible customer outcomes
  • Confidence in leading and controlling large meetings
  • Ability to lead and progress a workload independently
  • High level of care and a precise attention to detail
  • Ability to deal with challenge, maintaining an independent view of the circumstances
  • Knowledge of Cloud Platforms
  • Strong understanding of data analysis, insight, and presentation.
  • Oracle Cloud@Customer / Oracle Database@Azure CaaS, IaaS, AVS (Azure VWware Solution)
  • Power BI & Power Automate
  • ITIL experience/qualifications

Benefits

  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 30 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

Job title

Service Manager – Private Cloud

Job type

Experience level

Mid levelSenior

Salary

£67,023 - £74,470 per year

Degree requirement

No Education Requirement

Tech skills

Location requirements

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