Service Manager driving service excellence while managing client relationships at Lloyds Banking Group. Leading enhancements and strategic developments for the Private Cloud service management.
Responsibilities
Lead opportunities and enhancements within the existing partner commercial arrangements, and the development of new contracts in conjunction with Global Sourcing & Supplier Management
Manage important client relationships under the supervision of senior colleagues or coordinate relationship management with a group of more transactional clients and customers
Identify shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with support
Develop and/or deliver budget plans for own area with guidance from senior colleagues
Requirements
Proven Service Management experience with supplier/partner relationships
Confidence to connect with and influence internal customers and external partners at all levels within the organisation.
Experience working in a fast-paced IT organisation and resilience when faced with conflicting priorities.
Boldness to challenge the status quo in order to guarantee the best possible customer outcomes
Confidence in leading and controlling large meetings
Ability to lead and progress a workload independently
High level of care and a precise attention to detail
Ability to deal with challenge, maintaining an independent view of the circumstances
Knowledge of Cloud Platforms
Strong understanding of data analysis, insight, and presentation.
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