Lead Director overseeing HR Shared Services transformation, analytics, and technology initiatives at CVS Health. Driving strategic direction to enhance HR processes and performance metrics across regions.
About the role
- Senior Manager designing ecosystem for future agentic financial services organization. Focusing on operating models, accountability, integration, workflows, and success metrics.
Responsibilities
- Responsible for designing the ecosystem for a future agentic financial services organisation.
- Focus on reimagining operating models, leadership, accountability, agent integration, workflows, organisational design, built environment, skills, entry roles, culture, and success measures—across both change and run environments.
- Collaborate with business, tech/data, People, Finance, Legal, Risk, and GIA teams to co-design and validate blueprint elements.
- Engage leaders and managers to shape their evolving roles and accountabilities.
- Partner with HR, Comms, and L&D to embed culture, skills, and training initiatives.
- Track and report on KPIs, adoption, and impact across change and run environments.
- Ensure blueprint aligns with ethical, risk, compliance, and business continuity requirements.
Requirements
- Strong stakeholder management and collaboration skills across diverse functions.
- Ability to synthesise complex information and present clear recommendations.
- Experienced in HR and has change management skills.
- Excellent written and verbal communication, including blueprint documentation and senior papers.
- Curious and externally oriented—keeps current on future work, agentic systems, and industry trends.
- Able to work in ambiguity and proactively find solutions; comfortable navigating evolving priorities.
- Self-starter with the initiative to drive work forward independently and as part of a team.
- Background in transformation, HR, tech/data, or operational excellence.
- Knowledge of agentic systems, AI governance, or digital ways of working.
- Experience with benchmarking, case study development, and culture-building.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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