Engagement & Client Lead managing client relationships and facilitating AI & Data workshops for a UK management training provider. Combining technical expertise with commercial growth strategies.
About the role
- AI Enablement Leader managing AI integration and adoption strategies for the Mercer US&C team. Focusing on measurable business outcomes and enhancing the client experience through effective AI capabilities.
Responsibilities
- Define and execute an AI adoption strategy and roadmap aligned with US&C priorities and the global program, covering short (6–12 months) and long-term goals
- Segment users by role, workflow, risk tier, and AI readiness; define personas, priority use cases, and success metrics per segment to drive adoption penetration
- Identify challenges to adoption and collaborate with the AI team to prioritize tool improvements
- Increase consultant and operator productivity by delivering enablement at scale, including role-based learning journeys, manager toolkits, office hours/coaching, and a champions network in partnership with Learning and Communications Teams
- Reduce workflow cycle time by embedding AI into day-to-day execution through playbooks, templates, and prompt patterns
- Establish KPI measurement for adoption, engagement, value, and risk; publish dashboards and run test–learn–scale cycles for continuous improvement
- Improve service quality and consistency to enhance customer satisfaction
- Lead stakeholders and change management as the single accountable owner for AI enablement, quality assurance, and adoption sophistication, coordinating across functional leaders, tool/product owners, IT, and global counterparts
- Ensure responsible AI usage by incorporating governance, policy, privacy, and compliance requirements into training, communications, and playbooks
- Scale AI adoption by packaging a repeatable adoption “kit” including personas, content, playbooks, dashboards, and governance for expansion across US&C
Requirements
- 12+ years leading change management, digital adoption, enablement, or transformation programs
- Proven track record driving enterprise tool/platform adoption with measurable utilization outcomes
- Strong program management skills including roadmaps, metrics, and stakeholder governance
- Ability to translate AI capabilities into role-based workflows, practical playbooks, and training content
- Data literacy to define adoption and value metrics and interpret usage/telemetry to drive actions
- Excellent strategic thinking, problem-solving, and decision-making skills
Benefits
- Health and welfare benefits
- Tuition assistance
- 401K savings and other retirement programs
- Employee assistance programs
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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