Senior Manager, Change Management leading employee change adoption at Livingston, a major customs broker.
About the role
- Operational Resilience Manager enhancing business continuity frameworks at Lloyds Banking Group. Collaborating cross-departmentally to safeguard customers and communities from disruption.
Responsibilities
- Continuously strengthen our Business Continuity (BC) framework, aligning with regulations, global standards, and Group policy.
- Ensure BC policies and operating models fit seamlessly with Group-wide standards, defining clear roles and accountability.
- Support business units to improve plan quality, data integrity, and usability of continuity plans.
- Prepare and present impactful reports to senior stakeholders.
- Drive adoption of BC tools (e.g., Fusion, ServiceNow) and develop MI capabilities for visibility and performance tracking.
- Design and deliver scenario exercises, identify gaps, and implement improvements through actionable reporting.
- Lead BC awareness and training, providing clear, impactful updates to senior stakeholders and governance forums.
Requirements
- Recognised Business Continuity qualification (e.g., BCI Certificate) or equivalent experience.
- Strong understanding of ISO 22301:2019, SS1/21, SYSC 15A, and ability to translate requirements into practical solutions.
- Proven experience delivering resilience in complex organisations.
- Excellent analytical and problem-solving skills, with data literacy and critical thinking.
- Ability to influence and collaborate effectively across functions and senior levels.
- Strong communication skills and agility to manage multiple priorities under pressure.
- Familiarity with BC platforms (e.g., Fusion, ServiceNow) and awareness of emerging technologies, including AI concepts.
Benefits
- A generous pension contribution of up to 15%
- Annual performance-related bonus
- Share schemes including free shares
- 30 days’ holiday plus bank holidays
- Flexible benefits to suit your lifestyle
- Wellbeing initiatives and generous parental leave policies
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