Senior Voice Engineer responsible for building scalable, automated voice experiences in Salesforce contact center platforms. Focused on supporting global operations and enhancing customer interactions.
About the role
- Junior Detection & Response Engineer applying cyber security expertise to safeguard systems at Lloyds Banking Group. Collaborating with a proactive team to respond to cyber threats and improve security measures.
Responsibilities
- Monitor security alerts and events, identifying and calling out potential threats
- Conduct initial investigation and triage of cyber incidents, with support from senior team members
- Assist in maintaining and tuning detection rules and playbooks
- Support proactive threat hunting and contribute to threat modelling activities
- Participate in post-incident reviews and support ongoing improvement
- Collaborate with colleagues to solve problems and share knowledge
Requirements
- Formal training in cyber security (e.g. degree, apprenticeship, professional certification, or equivalent practical experience)
- Understanding of threat detection concepts, security operations, and common tools (such as SIEM platforms)
- Ability to analyse security logs and events
- Familiarity with attacker tactics, techniques, and procedures (TTPs)
- Good communication skills, with the ability to explain technical issues to non-technical audiences
- Strong problem-solving and critical thinking abilities
- Willingness to join an on-call rota and regular weekend working
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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