Hybrid Solutions Architect – Post-Sales and Expansion

at LKM Tecnologia

• Job title: Solutions Architect – Post-Sales and Expansion
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: NFS
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Arquiteto de Soluções lidando com clientes na LKM, proporcionando melhorias e inovações em processos de negócios. Trabalho na intersecção entre tecnologia e operações.

Responsibilities

• Act as a Solutions Architect for active strategic customers;
• Work in partnership with Account Managers to evolve accounts;
• Map customers' business processes;
• Identify bottlenecks, inefficiencies and operational risks;
• Analyze current usage of contracted solutions;
• Diagnose functional gaps and opportunities for enhancement;
• Design integrated solution architectures combining products, services and customizations;
• Prepare proposals for new features and projects;
• Translate business requirements into functional requirements;
• Participate in technical and strategic presentations to customers;
• Advise customers on optimal use of existing tools;
• Conduct diagnostic meetings focused on logistics and tax processes (Inbound);
• Map pain points, AS-IS scenarios and customers' TO-BE expectations;
• Support the Sales team in building the value proposition, scope and functional fit;
• Deliver functional demonstrations of the solution when required;
• Interact with technical/consulting teams to validate scope, assumptions and limitations;
• Act consultatively, ensuring alignment between customer needs and the proposed solution.

Requirements

• Experience in Solutions Architecture, Systems Consulting, Technical Pre-Sales, Technical Customer Success or related areas;
• Experience with B2B projects and enterprise solutions;
• Solid knowledge of logistics and tax processes, especially inbound (physical and tax receiving);
• Experience with Electronic Fiscal Documents (NF-e, CT-e, NFS-e, MD-e, DOC-e);
• Strong capability in business process analysis;
• Experience in requirements gathering (business/functional requirements);
• System-level view of platforms and digital ecosystems;
• Ability to translate business problems into structured solutions;
• Clear communication with technical and executive stakeholders;
• Experience with CRM and management tools.