Service Desk Analyst resolving user issues and providing technical support at Severn Trent. Engaging with Service Assurance and managing high priority incidents for effective service restoration.
About the role
- Bankruptcy Analyst at DFC handling consumer loans in bankruptcy with a focus on updates and compliance. Join an automotive lender to support retail and commercial clients with personalized financing solutions.
Responsibilities
- Timely update of account information for customers protected by bankruptcy and notify Collateral Management team of any repossession related updates
- Monitor any bankruptcy correspondence and enter into the system ensuring appropriate action is taken.
- Monitor all aspects of outsourcing firm and report performance/issues to management
- Process file when a bankruptcy is dismissed, stay lifted, or the loan has reinstated
- Coordinate with outsourcing firm to ensure all information necessary to conduct the bankruptcy action is received
- Review and respond to interdepartmental tasks timely
- Monitor PACER and update account information related to customer bankruptcy, including discharge or dismissal, confirmation of plan, reaffirmation of loan.
- Maintain the customer loan record accurately according to these scenarios
- Ensure contract cancellations are processed in a timely manner when applicable and facilitate the final disposition of the loan according to the bankruptcy court requirements
- Communicate with consumer attorneys and United States Bankruptcy Court Trustees from time-to-time
- Other duties as assigned
Requirements
- Minimum 2 years experience in auto loan default and bankruptcy preferred
- Experience in bankruptcy required
- Strong attention to detail
- Excellent communication skills - written and verbal
- PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
Benefits
- Industry leading benefits
- Career development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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