Customer Service Representative at Michelin ensuring correct and timely invoicing for clients. Managing customer requests and questions regarding business terms and pricing.
About the role
- Junior System Administrator handling end-user support and system administration tasks at a family-owned tech solutions provider. Collaborating with IT teams to keep systems operational and optimize processes.
Responsibilities
- Triage and resolve tickets in our help-desk queue; liaise with vendors and reference KB articles as needed.
- Manage domain-joined workstations/servers, hybrid Microsoft 365 users, GPOs, BitLocker, MFA, roaming profiles, and user-profile disks.
- Basic Hyper-V/cluster upkeep; power-up/restart procedures after outages.
- DHCP, DNS, IP addressing, VPN tunnels, OSI-layer troubleshooting, UNIFI UDM devices, wireless channels/security, UNC/SMB shares, logon scripts, file-level permissions.
- Deploy and reimage PCs (Clonezilla, DDRescue, etc.); run memtests, disk diagnostics, ProcMon/ProcExp, etc.
- First-line admin and report troubleshooting for our SQL-backed ERP/CRM systems.
- Write and update clear internal KB articles as you solve problems.
- Support NIST/ITAR/CMMC controls, door-access systems, centralized print servers/drivers, and general best practices.
- Stay on the cutting edge of AI; script, automate, or hack together tools that make everyone’s job easier.
Requirements
- Working knowledge of Windows Server & domain administration.
- Familiarity with hybrid M365 environments and GPOs.
- Basic understanding of virtualization concepts (Hyper-V, clustering).
- Comfort with networking fundamentals (OSI, DHCP/DNS, VPN, wireless).
- Hands-on experience imaging and deploying hardware.
- Strong troubleshooting toolkit (memtest, disk tools, ProcMon/ProcExp, etc.).
- Clear written communication for KB articles and ticket notes.
- Certifications (CompTIA, MS, etc.) are a plus—but hunger to learn matters more than degrees.
- Exposure to NIST 800-171, ITAR, or CMMC controls.
- UNIFI UDM/network gear experience.
- Familiarity with CMS or e-commerce platforms.
- Scripting (PowerShell, Python, Bash) or automation chops.
- Experience with BitLocker in domain contexts, roaming profiles, user-profile disks.
- Demonstrated personal projects: GitHub repos, websites, SaaS, game mods, etc.
Benefits
- Full health-insurance options.
- Cost-savings bonus program + some bonus.
- Paid training & certification reimbursement.
- All the challenge and growth that come with a fast-moving, tech-forward family business.
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