Customer Service Representative assisting customers at Crash Champions. Managing calls and providing administrative support while ensuring excellent service at their locations.
About the role
- Customer Service Representative at GXO providing support and solutions to customers and business partners via phone and email. Engaging in a positive work environment to boost productivity and dedication.
Responsibilities
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
Requirements
- Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
- High school diploma or equivalent
- 1-year related experience preferably within a call center environment
- Solid customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
Benefits
- Full health insurance (medical, dental and vision)
- 401(k)
- Life insurance
- Disability
- Generous benefits package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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