Senior Conflict Analyst managing conflict resolution and analysis for Ankura Consulting. Overseeing conflict checks, directing staff training, and ensuring compliance with firm's policies.
About the role
- Customer Success Analyst focusing on client relationships for Linx, a technology solutions company in retail. Driving growth and managing customer experience through effective communication and proactive support.
Responsibilities
- Customer service via WhatsApp with clear, assertive communication.
- Conducting in-person and online meetings.
- Monitoring client progress, aiming for growth and stability of integrations.
- Weekly reporting of activities to leadership.
- Communicating with internal teams such as RC, R&D and Finance.
- Participating in results presentation meetings.
- Mapping and offering complementary solutions that contribute to expansion targets.
- Acting proactively, anticipating issues and identifying opportunities.
Requirements
- Solid experience in customer service with a focus on up-selling and cross-selling.
- Knowledge of marketplaces and e-commerce platforms.
- Sales-oriented (commercial) profile.
- Proactive, organized, and with strong self-management skills.
- Basic knowledge of integrations.
Benefits
- 💻 Hybrid work schedule, helping you balance routine, focus and quality of life.
- 🥗 Meal and food vouchers (Meal Voucher and Food Voucher), because good energy starts with a good meal.
- 🥳 Birthday day off to celebrate your way.
- 📚 Tuition assistance and access to courses for continuous development.
- 💰 PLR – Profit Sharing (Participation in Profits and Results), celebrating achievements together.
- 🏖️ Vacation benefits and exclusive perks to help you make the most of your time off.
- 👶 Baby #soulinx On Board, offering care and perks for new parents.
- 🐶 My Pet Club, because your pet is part of the family, with benefits to care for your companion.
- 🎁 Wedding gift to celebrate major moments in your life.
- 🩺 Medical and dental coverage to take care of your health end-to-end.
- 💼 Life insurance for added peace of mind for you and your family.
- 🧑⚕ Acolhe 360, a comprehensive employee support program with a multidisciplinary team.
- 🏥 Conexa Saúde, our digital hospital with no copays, available 24/7.
- 💊 Medication benefit with up to R$ 200 per month subsidy, through a 100% digital journey that integrates consultation, prescription and purchase via Hospital Virtual Verde.
- 💪 WellHub, partnerships with gym networks so you can care for body and mind.
- ⭐ Allya, offering major discounts at thousands of establishments across Brazil.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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