IT Lead managing Business IT and improving IT service delivery at Lingoda in a hybrid environment. Leading IT team and overseeing projects aligning with company OKRs.
Responsibilities
Manage our Business IT Service - including Saas Vendors, printing, laptops, IT support, office Wifi, Starters, Leavers, Backups, Office Room Booking, Office Key system and offline meeting room technology
Provide direct line management to the IT Team, including hiring, training, performance review, and professional development.
Where required, be hands-on in resolving IT tickets to ensure SLAs are met.
Create and manage quarterly goals aligned with company OKRs for the IT Team area.
Manage and oversee IT Projects (e.g. Improvement projects, software migration, security improvements, backup improvements etc.)
Manage IT contracts and software procurement, ensuring that good value contracts/prices are agreed, contracts are renewed, and our spend forecast is kept up to date.
Manage software user licences efficiently and proactively, ensuring that we get the best value from our suppliers.
Ensure security controls and reliability controls meet business, customer and industry best practices.
Stay current of the latest trends in IT and leverage new technologies to increase efficiency and innovation.
Foster a positive environment, promoting a culture of continuous improvement
Form strong relationships with stakeholders and the wider engineering team to ensure alignment and that the IT Team is exceeding expectations
Requirements
Bachelor's degree in Computer Science, Information Technology, or related field
Proven experience in managing IT systems , Office IT, Cloud Software/SaaS, Google Workspaces or AD.
Experienced team manager of managing teams up to 3-5 people
Experience managing IT vendor contracts, licence management, and supplier negotiations.
Deep understanding of IT infrastructure, cybersecurity best practices, and internal IT support.
Strong in balancing business requirements and technical process to achieve success
Strong leadership, decision-making, eye for detail and team management skills.
Excellent interpersonal and communication skills.
Analytical mindset with strong problem-solving skills and attention to detail.
Benefits
Approachable leaders and transparent communication - every voice counts at Lingoda!
Company events and colleagues who are always happy to socialise + budgets towards team building events!
An inclusive environment with great team spirit and passion for languages
A well-structured and exciting onboarding process to set you up for success!
The possibility to work remotely from your home or in the office located in the heart of Berlin
Learning & development opportunities
Free access to our language classes
Mental Health programs
Corporate benefits & pension funds
30 vacation days per year
Free snacks & drinks at the office
The modern hardware necessary for your work (n/a for freelancers)
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