Licensing and Retail Manager overseeing global licensing and partner portfolio for Rebellion. Driving licensing strategy for video games, TV & Film, and publishing industries.
About the role
- Service Transition Manager responsible for negotiating SLAs and ensuring service quality. Supporting IT services delivery in a diverse and inclusive company in the Philippines.
Responsibilities
- Negotiate Service Level Agreements (SLAs) and ensure consistent compliance with agreed targets.
- Ensure all IT Service Management processes, Operational Level Agreements (OLAs), and Underpinning Contracts align with established service level objectives.
- Closely monitor service performance and provide regular reporting on service levels.
- Act as the global single point of contact and subject matter expert for major escalations related to assigned business applications, delivering timely technical and management updates to stakeholders.
- Analyze and evaluate performance results against SLAs, OLAs, and defined KPIs to measure and improve service quality.
Requirements
- At least 5 years of relevant experience in a similar role.
- Strong understanding of the customer’s business and how IT services support overall service delivery.
- Excellent communication and negotiation skills.
- Proven expertise in contract and supplier management.
- Ability to effectively engage with stakeholders at all levels within both the customer and IT provider organizations.
- Solid technical knowledge with the ability to translate technical requirements into clear business concepts, and vice versa.
- A proactive and innovative mindset focused on improving service quality within organizational constraints such as resources, budget, and legal requirements.
Benefits
- Stable employment. On the market since 2008, 1500+ talents currently on board in 7 global sites.
- “Office as an option” model. You can choose to work remotely or in the office.
- Flexibility regarding working hours and your preferred form of contract.
- Comprehensive online onboarding program with a “Buddy” from day 1.
- Cooperation with top-tier engineers and experts.
- Unlimited access to the Udemy learning platform from day 1.
- Certificate training programs. Lingarians earn 500+ technology certificates yearly.
- Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
- Internal Gallup Certified Strengths Coach to support your growth.
- Grow as we grow as a company. 76% of our managers are internal promotions.
- A diverse, inclusive, and values-driven community.
- Autonomy to choose the way you work. We trust your ideas.
- Create our community together. Refer your friends to receive bonuses.
- Activities to support your well-being and health.
- Plenty of opportunities to donate to charities and support the environment.
- Great Place to Work Certified Employer in the Philippines
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Facility Manager managing tenant relations in residential properties in Fürth and Nürnberg. Overseeing maintenance and supporting technical and commercial personnel in operations.
Property Manager overseeing tenant relations, lease agreements, and property management activities in Erlangen, Germany. Ensuring tenant satisfaction and compliance with housing regulations in a hybrid role.
Fahrradmechaniker:in handling demanding E - Bike repair and service tasks in Bern. Collaborating in a motivated team while supporting workshop leadership with planning and organization.
Manager in Rohstoffmanagement bei Lorenz, zuständig für den Vertragsanbau und Mitarbeiterführung. Optimieren des Rohstoffeinsatzes und Leiten der Kartoffelannahme in Hankensbüttel.
Energy Service Delivery Manager coordinating sales and service operations for innovative mobility solutions. Working with diverse teams and stakeholders to drive efficiency and improvements.
Vertriebsingenieur / Vertriebsmanager für B2B Lösungsvertrieb in Sicherheitstechnik bei Funkwerk Security Solutions. Verantwortlich für Akquisition neuer Kunden und Pflege bestehender Kundenbeziehungen.
Manager in Mission Support overseeing logistics operations at Team Rubicon. Leading a team for efficient execution of domestic and international logistics efforts and procedures.
Commercial Development Manager driving pipeline generation in France & Switzerland for a global trade information company. Supporting deal execution and managing commercial development across territories.
Manager overseeing operations and team in sustainable seminar houses in Berlin. Responsible for service quality, budgeting, and team training.