Alcatel Implementation Engineer managing technical implementations of ALE communication solutions with a focus on project execution and customer needs. Engaging in hybrid environments and ensuring system integration and support.
About the role
- Implementation Engineer II at LightEdge providing deployment and support for enterprise-grade cloud services. Configuring and troubleshooting complex network and security services for clients.
Responsibilities
- Provide remote service delivery support and administration
- May provide on-site datacenter equipment installation
- Work directly with LightEdge Solutions clients to determine project requirements
- Identify, correct, and advise on incidents related to client services
- Accept escalated service requests and incidents from team peers
- Effectively communicate project status to Project Managers and client
- Creation of environment design based on sales solution proposal
- Deployment of network, systems, software, and security to fulfill customer contracts
- Complete all design documentation, including equipment configuration, quickly and completely following a project completion
- Ensure project documents are complete, current, and stored appropriately
- Provide quality assurance review for service delivery team peers before service release
- Contribute toward collaborative sessions during interdepartmental discussions
- Continuous service delivery innovation and improvement
- Minimum 40 hours/week required
- Other duties as assigned
Requirements
- Associate degree in Information Technology, a related discipline, relevant certifications, or an equivalent combination of education and work experience
- 3+ years and a general understanding in one or more of the following areas of expertise:
- Networking – routers, switches, etc.
- Security – hardware & software firewalls, load balancers, etc.
- Virtualization – VMware (preferred), HyperV, Kubernetes, etc.
- Storage / Backups – image / agent based, iSCSI provisioning, etc.
- Experience working in a datacenter or managed service provider
- Strong troubleshooting and problem-solving skills
- Experience working and opening trouble tickets with vendors and / or telecom carriers
- Excellent communication and interpersonal skills for work in a collaborative team environment
- Capable of managing multiple projects simultaneously
- Ability to multi-task and operate with minimal supervision, adjusting priorities accordingly
- Able to maintain professional demeanor under stress
- Demonstrated willingness to learn and adapt to changes in technology
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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