Senior Manager, Employer Health Strategy at Manulife developing health strategies through data analysis and client partnership. Drive insights from health data into strategic recommendations and actionable plans.
About the role
- Practice Group Manager overseeing financial and operational performance for mental health practice. Leading teams, enhancing clinician engagement, and ensuring excellence in service delivery from multiple Chicago locations.
Responsibilities
- Responsible for financial performance management of the assigned practice group, including revenue, center margin and EBITDA targets as established in partnership with Operations Director.
- Coordinate and oversee responsibilities to ensure assigned offices operate efficiently and smoothly in accordance with LifeStance standard operating procedure; escalate and resolve facility issues.
- Accountable for monthly performance management and report out of assigned key performance indicators, including variance reporting and action plans to meet established objectives for their assigned practice group.
- Provide Operations Director with root causes and action plans for any identified areas of under-performance.
- Ensure implementation of all LFST operational and clinical processes and practices in their assigned offices to drive service excellence and meet performance goals.
- Partner and collaborate with shared services teams to ensure comprehensive clinician and patient support and effective delivery of mental health services.
- Partner with Operations Director to manage local referral source relationships and promote LFST in local geographies to increase patient access to care.
- Work with Operations, Clinical and Medical Directors to accurately assess available patient capacity and clinician utilization.
- Build a high performing team through selection, training, and performance management of office team members; be a positive culture carrier for their assigned offices and ensure all training needs of office teams are being met.
- Directly manage performance and engagement of direct reports (Clinicians, Lead Practice Coordinator, Practice Coordinator(s), Medical Services Coordinator(s).
Requirements
- Bachelor’s Degree with 3+ years of healthcare leadership OR 5+ years of healthcare leadership experience required
- Microsoft Office experience; Strong Excel skills (pivot tables, formulas, etc.)
- Strong technical and analytical skills
- Excellent written and verbal communication skills and ability to handle sensitive and confidential information
- Highly organized with strong attention to detail and accuracy
Benefits
- medical
- dental
- vision
- AD&D
- short and long-term disability
- life insurance
- 401k retirement savings with employer match
- paid parental leave
- paid time off
- holiday pay
- Employee Assistance Program
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