Service Desk Administrator at SambaSafety providing exceptional IT support and resolving customer issues for onsite and remote users in a fast - paced environment.
About the role
- Service Administrator in Maritime Cargo and Construction division providing crucial administrative support. Involves scheduling jobs, travel coordination, and customer inquiries management.
Responsibilities
- Provide vital administrative support across a wide range of tasks supporting the service team
- Raise and process customer service jobs and repair orders, including costing completed jobs
- Support the scheduling of service jobs
- Prepare and issue invoices for completed service work in a timely manner
- Organise team members travel and accommodation arrangements as required
- Timesheet administration for payroll and reporting purposes
- Process expense claims & manage purchasing activities and accounts payable workflow with precision
- Address customer inquiries in a professional manner
- Maintain and update databases, ensuring filing systems are organised, up to date and efficiently archived
- Update and manage data bases, filing and archiving
Requirements
- Strong Customer service focus with professional manner
- Self-driven and proactive
- Strong problem solving skills
- A proven ability to meet deadlines while managing multiple priorities with a high level of accuracy and attention to details
- Excellent written and verbal communication skills
- Proficient in Microsoft Word and Excel
- Cert III in Business Administration OR minimum 2 years in a relevant administrative role.
Benefits
- Global Company – Enjoy job stability working for an international OEM
- Career Growth – Ongoing learning, development and progression opportunities available
- Generous employee benefits - includes 5 days bonus leave days, paid parental leave and early access to Long Service Leave
- Health Support – Access Private Health Insurance Discount
- Exclusive Discount – Save on everyday goods and services via our employee benefits program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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