Hybrid Director, Vendor Performance Management

at Liberty

• Job title: Director, Vendor Performance Management
• Job type: Full Time
• Experience level: Lead
• Salary: $150,000 - $230,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ITSM
• Location requirements: Hybrid, Oakville, Canada

About the role

• Director of Vendor Performance Management managing vendor relationships in IT operations. Overseeing performance and governance of strategic IT service providers at Algonquin Power & Utilities Corp.

Responsibilities

• Oversee key vendor relationships across infrastructure, application, and IT operations, ensuring alignment with IT and business priorities.
• Lead monthly and quarterly business reviews (QBRs) to track performance, discuss improvements, and align roadmaps.
• Maintain productive and collaborative working relationships with vendor partners and internal stakeholders.
• Oversee enterprise vendor performance framework, including KPI standards and escalation protocols.
• Oversee vendor performance against contractual commitments and lead reviews with IT leadership to address trends and improvement opportunities.
• Monitor IT incident and service trends in coordination with ITSM leads.
• Lead contract renewals and major negotiations in partnership with Procurement and Finance, ensuring consistency with governance and financial objectives.
• Support enforcement of service penalties or bonus clauses tied to performance.
• Lead the resolution of escalated vendor performance issues and coordinate root cause analysis with vendors.
• Ensure vendors meet compliance and audit requirements.
• Ensure vendor services and delivery models remain aligned to operational priorities and evolving IT support requirements.
• Identify opportunities for vendor-led innovation, cost reduction, and service improvement.
• Recommend and implement vendor improvement or remediation plans.

Requirements

• Experience with establishing and delivery of IT Application and Infrastructure managed services
• Solid understanding of vendor governance models, performance scorecards, and escalation management
• Experience coordinating QBRs, tracking SLAs/KPIs, and driving corrective action plans
• Familiarity with RFI/RFP processes and vendor selection best practices
• Ability to work closely with Procurement, Legal, and Finance during contract review and negotiation
• Experience in identifying cost-saving opportunities through vendor consolidation or renegotiation
• Knowledge of risk, compliance, and audit requirements related to third-party services
• Strong communication, organizational, and issue-resolution skills
• Proficiency in vendor performance tracking tools or contract lifecycle management platforms is an asset
• Experience in tracking and reporting on vendor spend, including utilization and capacity planning
• Certifications such as CSMP or CPSM are advantageous.

Benefits

• Collaborative environment with a genuine flexible working policy
• Share purchase/match plan
• A defined contribution savings plan
• Leadership Development Program
• Volunteer paid days off
• Employee Assistance Program
• Achievement fund
• Group Benefit Plan
• Variety of Health & Wellness programs
• Discount and Perks program