Responsable de Missions Audit clé dans l'audit légal et contractuel chez Exco Socodec. Supervisant les équipes et assurant la qualité des travaux, avec un portefeuille diversifié de clients.
About the role
- Service Performance Manager improving service performance across Digital Solutions for UK operations. Collaborating with internal and external Service Providers to ensure high-quality service delivery.
Responsibilities
- Manage risk by identifying, assessing, and mitigating operational and service-related risks, maintaining risk registers in line with organisational frameworks, and collaborating with stakeholders to implement proactive mitigation strategies.
- Drive continuous improvement by leading service performance reviews, using data insights to identify trends and optimisation opportunities, and fostering a culture of ongoing enhancement and operational excellence.
- Oversee CMDB management by ensuring accuracy, completeness, and governance of the CMDB, maintaining effective CI relationships to support change and incident management, and working with stakeholders to improve data quality.
- Enhance service availability and resilience by monitoring performance against SLAs/OLAs, leading major incident reviews to embed corrective actions, and supporting resilience and business continuity planning to maintain robust services.
Requirements
- Broad understanding of IT Service Operations and the digital services ecosystem.
- Clear appreciation of how Digital Services support and influence core business functions.
- Experience designing and implementing operational processes and guidance.
- Strong stakeholder engagement and influencing skills.
- Proven ability to manage a mixture of internal and external challenges to meet business outcomes.
- Expertise in Risk Management, Capacity Management, Continuous Improvement, CMDB governance, Service Availability, and Operational Governance.
- ITIL qualified or experienced working within ITIL-aligned environments.
- Ability to analyse complex information and make effective, evidence-based decisions.
- Leadership capability: able to mentor, guide, and support others.
- Experience managing third-party suppliers and contracts.
Benefits
- Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.
- Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution.
- Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity).
- Rewarding Performance: All employees at management level and below are eligible for our bonus scheme.
- Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
- Refer a friend: Receive a financial reward through our referral programme.
- Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.
- Flexible working: Flexible hours with hybrid working options.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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