Analista de servicio al cliente en Sun Chemical proporcionando asistencia y resolviendo problemas. Manteniendo registros de clientes y colaborando con equipos internos.
About the role
- Customer Support Officer providing technical support to merchants using Lengow's platform. Fluent in Chinese and English, with experience in customer service and problem-solving skills.
Responsibilities
- **⌨️ Your main tasks would be as follows :**
- Provide functional and technical support to our merchants and ensure their satisfaction in the daily use of our Lengow/ Netrivals platform (by phone or ticketing tool) in a considerate accurate, timely and qualitative manner,
- Ensure that merchants can use all the features offered by our solution
- Escalate issues to our Technical support team : Reproduce, qualify and write summaries of the various incidents,
- Suggest customer documentation updates or creation in order to reduce the need for assistance.
- Liaise with the customer success manager in order to report and alert them in case of difficulties in using Lengow.
Requirements
- **🏹 We are looking for someone with the following experiences and skills:**
- You are fluent in Chinese and English. French is a plus.
- You have an experience in support software.
- You are resolutely customer oriented, empathetic and patient
- You are recognised for your analytical and synthesis skills,
- You have a technical background (or strong personal interest) and you like being a problem solver !
- You have good interpersonal skills, you know how to deal with all types of people and you like to work in a team
- You are autonomous, proactive and resourcefull
- Ideally you have experience in e-commerce
Benefits
- **✨ Joining Lengow is also an opportunity to benefit from many advantages :**
- Ticket restaurant 8 euros by day
- Malakoff Humanis Private insurance & Prevoyance.
- 3 Remote days per week
- Flexible hours
- Bike mileage allowances or 50% of transportation tickets.
- Remote allowances
- Weekly Happy Break on Thursday Evening at the office with food and beverage
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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