Technical Developer/Support Specialist providing technical and developer support for Niagara based hardware and software solutions. Experienced in troubleshooting automation software and assisting developers.
About the role
- Marketplace Customer Service Specialist providing support for online marketplaces like Amazon, eBay, and Walmart. Navigating platform policies and ensuring customer satisfaction through exceptional service and problem resolution.
Responsibilities
- Serve as frontline support for marketplace customers (Amazon, eBay, Walmart) via tickets, CRM, and phone
- Navigate marketplace platform policies and systems to manage orders, compliance, metrics, and seller feedback
- Address pre‑ and post‑order inquiries including product information, availability, fitment, and issue resolution
- Monitor and resolve problem orders, cases, claims, credits, and account actions to minimize loss and escalation
- Collaborate cross‑functionally (Operations, QC, Compliance, CX) to improve workflows and prevent recurring issues
- Maintain accurate order entry and tracking using ERP and multichannel retail tools
- Contribute to process improvements, high‑impact projects (e.g., ASIN matching, content optimization), and team meetings
- Thrive in a fast‑paced environment with a big‑picture, efficiency‑driven mindset and reliable attendance
- Perform other duties as assigned
Requirements
- Associate's degree or equivalent experience in e-commerce
- Ability to work independently and within a team environment
- Possess excellent time management skills
- Ability to thrive in a fast-paced environment that requires the ability to multi-task and implement high priority initiatives using independent decision-making, planning and problem-solving skills
- Possess strong written, verbal communication skills & exceptional listening and analytical skills
- Excellent organizational skills and attention to detail
- Strong self-motivation and persistence, and an internal drive to succeed
- Able to resolve problems in a timely manner and gather and analyze information skillfully
- Excellent customer service skills required to ensure a positive customer outcome (internal and external)
Benefits
- Comprehensive Health, Dental and Vision Insurance
- Retirement Plan with Company Match
- Paid Time Off
- Paid Holidays
- Continuing Education Reimbursement
- Wellness Program and Healthy Living Reimbursement
- Discount on Speedway Motors Product
- Rent Discount for all Speedway Properties
- Referral Bonuses
- Paid Parental Leave
- Growth Opportunities
- An extremely supportive team
- Opportunity to utilize your strengths and be creative
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Support Specialist providing support for Niagara - based hardware and software solutions at Honeywell. Collaborating closely with engineering teams and assisting developers in their projects.
Customer Solution Dispute specialist overseeing and researching disputes while providing accurate information to Hapag - Lloyd customers. Collaborating with various departments to ensure efficient dispute resolution and customer communication.
Customer Care Associate at Vericel providing support for commercial operations in regenerative medicine. Ensure timely processing of product orders with exceptional customer service and cross - functional collaboration.
Customer Service Team Lead at Luminor responsible for ensuring service quality and team performance in retail banking. Collaborating with cross - functional teams to foster growth and efficiency.
Loss Prevention Customer Service Associate focusing on preventing store loss and ensuring a positive shopping experience. Collaborating with management and maintaining store safety standards.
Customer Service Professional assisting policyholders with insurance inquiries and upselling services. Requires Allstate Insurance experience in a part - time hybrid role.
Medical Information Customer Experience Specialist providing high - quality technical and medical information at Pfizer. Supporting inquiries in healthcare and ensuring regulatory compliance with a customer focus.
Customer Support Specialist providing technical support for vending machines and payment issues. Handling inbound customer communications and ensuring a professional response with attention to detail.
Customer Service Representative in Kevelaer engaging Dutch clients and facilitating sales processes. Offering customer support and ensuring accurate record keeping in compliance with organizational standards.