Support Operations role aiding customer inquiries via phone and chat at LoadUp. Resolving issues and maintaining customer relationships in a hybrid work setting.
About the role
- Ensuring customer cylinder balances and rental bills are accurate as Customer Experience Cylinder Control Specialist at Airgas, an industrial gas supplier. Collaborating with several teams for effective operations and problem resolution.
Responsibilities
- Ensure customer cylinder balances and rental bills are accurate with the assigned Regional Company.
- Accurate data entry in SAP to ensure an effortless experience and compliance with company policies.
- Conduct onsite cylinder audits at customer sites upon request and in response to report analysis.
- Work with branches, sales, and Customer Experience Representatives to maintain accurate customer cylinder balances.
- Act as a liaison between customers, branches, sales, and Customer Experience Representative (CXR).
- Notify the Region Customer Experience Directors of any branch training needs.
- Provide periodic updates and quantitative analysis to senior management.
Requirements
- High school diploma or equivalent (GED) required.
- Experience in an office environment with customer facing activities, internal or external.
- Previous experience with cylinder field operations and/or experience in inventory/stock control.
- Computer proficiency and intermediate knowledge of Microsoft Office suite, Google platform; adept at learning new computer software/applications.
- Must be willing to commit to 5-10% travel.
Benefits
- Comprehensive Family Benefits: Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
- 14-week paid child birth benefit to support growing families.
- 401(k) Retirement Plan with company match.
- Tuition Assistance.
- Paid Holidays, Vacation, and Sick time.
- Benefits start after just 30 days of employment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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