Hybrid Product Manager

at Lendable

• Job title: Product Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, London, United Kingdom

About the role

• Product Manager driving efficiency automation strategies in Operations at a leading fintech company. Collaborating to implement AI tools and systems for enhanced customer interaction automation.

Responsibilities

• Drive efficiency automation across Operations
• Support Head of Product with defining and delivering the roadmap to automate >80% of customer interactions across chat, email, and voice
• Design scalable AI-powered servicing journeys that improve resolution rates, QA scores, and customer outcomes
• Lead the evolution from proof-of-concept AI tools to robust, production-grade systems
• Identify and solve bottlenecks across Complaints, Fraud & Financial Crime, QA, and servicing workflows
• Improve agent tooling, data visibility, and workflow design to maximise productivity and quality
• Lead Cross-Functional Transformation
• Manage large, high-impact projects across Product, Engineering, Data, Risk, Compliance and Operations
• Align stakeholders on strategy, trade-offs and delivery plans
• Balance automation gains with regulatory robustness and customer service quality
• Build Responsible, High-Quality AI Systems
• Analyse customer journeys, call flows and behavioural data to identify high-impact automation and deflection opportunities
• Monitor AI performance and implement robust feedback loops to improve reliability and safety
• Evaluate unintended consequences of automation and proactively mitigate customer and regulatory risk
• Ensure all AI deployment adheres to regulatory requirements and best practices
• Upskill operational teams in how AI systems work and how to use them effectively
• Embed a culture of experimentation, data-driven iteration, and continuous optimisation

Requirements

• Product management experience: 3+ years building products, platforms or internal tools; 5+ years for a Senior PM. We’re open to title depending on experience.
• AI fluency: Hands-on experience automating workflows using the latest AI tools (e.g. with n8n, Zapier, Claude Code, scripts, or similar).
• Data-driven: Strong analytical skills; comfortable with Excel/Sheets and ideally some SQL. You use data to prioritise, validate and iterate.
• Delivery excellence: Proven track record of owning and delivering complex, cross-functional product initiatives.
• Ops experience (preferred): Experience with scaling customer support or operational functions in a similar environment to Lendable.

Benefits

• Best-in-class compensation, including equity.
• You can work from home every Monday and Friday if you wish - on the other days, those based in the UK come together IRL at our Shoreditch office in London to be together, build and exchange ideas.
• Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday.
• We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance.
• We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London.