Senior Manager, Product Management overseeing a correspondence platform at Capital One. Leading product lifecycle, collaborating with teams to enhance customer communication processes.
About the role
- Product Manager leading cross-functional teams to enhance patient engagement products at PatientPoint. Responsible for product discovery, metrics monitoring, and roadmapping in a hybrid work environment.
Responsibilities
- Own and prioritize the roadmap for your product (a digital experience that delivers educational content and sponsored messaging to patients).
- Be the expert for a product space. Stay informed of industry trends, emerging technologies, and best practices.
- Measure Outcomes, Not Output. Inform how success is defined with meaningful KPIs tied to customer behavior.
- Drive structured product discovery. Leverage your experience/toolkit of discovery tactics.
- Inform and monitor success metrics for your projects and the outcomes that your roadmap delivers.
- Prioritize and effectively manage expectations. Gather input and prioritize aggressively.
- Champion Cross-Functional Collaboration. Work fluidly with stakeholders across departments.
- Elevate the Voice of the Customer. Use empathy, insight, and curiosity to deeply understand user needs.
Requirements
- Bachelor’s degree in Business, Computer Science, Design, Human-Computer Interaction (HCI) or a related field is required. MBA or related Masters degree preferred.
- 2-5 years of experience in product management in digital media and consumer health tech environments. Demonstrated success leading empowered product teams to meaningful outcomes.
- Deep understanding of content serving strategies and algorithms, including machine learning/AI strategies.
- Strong discovery skills- experience validating ideas before investing heavily in delivery.
- Experience with A/B testing, experimentation frameworks, and hypothesis-driven development.
- Strong data literacy and experience leveraging data to influence product decisions.
- High business acumen and comfort navigating technical tradeoffs with Engineering partners.
- Excellent communication and storytelling skills; can align execs, partners and engage teams.
- Fluency with modern product tools (Jira, Confluence, Looker, Mixpanel, Figma) and Agile methodologies.
Benefits
- Competitive pay and benefits
- Flexible time off to recharge
- Hybrid work options
- Mental and emotional wellness resources
- 401K plan
- Comprehensive range of modernized benefits and cultural perks
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