Senior Product Manager driving ServiceNow product strategy and roadmap for customer service excellence. Collaborating with senior stakeholders and leading cross - functional teams to enhance service delivery.
About the role
- Head of Product Development managing mobile product strategy and execution for PlanetArt brands. Leading product development for iOS and Android apps in a hybrid work model.
Responsibilities
- Own and drive the mobile product development strategy, translating business goals into a technically executable roadmap.
- Lead the planning, build, launch and iteration of native iOS and Android features across multiple brands.
- Act as the primary product counterpart to mobile engineering, partnering on architecture decisions, sequencing and delivery tradeoffs.
- Ensure mobile features integrate cleanly with backend services, APIs, analytics pipelines and ecommerce systems.
- Own the end-to-end mobile customer journey, including discovery, onboarding, product creation, checkout, fulfillment visibility and delivery experience.
- Ensure mobile experiences accurate set expectations for product quality, customization, pricing and delivery timelines.
- Define and own mobile KPIs across conversion, retention, reliability and customer satisfaction.
- Oversee analytics instrumentation ensuring accurate event tracking, validation and actionable insights.
- Partner with operations, manufacturing and fulfillment teams to align product promises with real-world execution.
- Lead high-impact initiatives from concept through launch, with accountability for measurable outcomes.
- Mentor and develop product leaders, raising execution discipline and technical fluency.
- Maintain ownership across the full product lifecycle, including feature deprecation and platform evolution.
Requirements
- 5+ years of product leadership experience with significant focus on native mobile product development.
- Demonstrated experience shipping and scaling native iOS and Android applications in consumer ecommerce environments.
- Strong technical fluency in native mobile architecture and release management, backend service dependencies and API-driven systems, analytics instrumentation and data validation and performance, scalability, and reliability considerations.
- Proven ability to partner deeply with engineering and evaluate technical tradeoffs.
- Experience operating in complex ecommerce funnels involving payments, personalization, and fulfillment.
- Strong judgment in ambiguous, fast-moving environments.
- Clear communicator across technical and non-technical audiences.
Benefits
- Health, Dental, and Vision Insurance
- Life Insurance
- Pet Insurance
- Mental Health Benefits
- 401(k) with matching
- Excellent Work/Life Balance – Paid Time Off, Sick Days, Paid Holidays, and Floating Holidays
- Employee Product Discounts
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Tech skills
Location requirements
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