Senior Product Manager driving ServiceNow product strategy and roadmap for customer service excellence. Collaborating with senior stakeholders and leading cross - functional teams to enhance service delivery.
About the role
- Product Manager responsible for owning TickPick's CRM platform and improving the checkout experience. Collaborating with product and engineering teams to optimize the purchase funnel and lifecycle marketing.
Responsibilities
- Own our Iterable platform end-to-end: journeys, segmentation, datafeeds, triggered campaigns. Configure, optimize, and measure.
- Run a steady cadence of A/B tests across key funnels (event view → checkout → purchase). Build hypotheses from data, ship tests, document learnings.
- Improve checkout speed, clarity, and completion rate. Reduce friction, improve error handling, instrument failure modes.
- Partner with Growth on traffic strategy while you own the product surface, measurement, and iteration.
- Strengthen order transparency, delivery updates, and lifecycle journeys that drive repeat purchase.
Requirements
- 2-4 years in product, growth engineering, or a hybrid product/engineering role
- You build things. You can write code, configure platforms, set up experiments - not just write specs and wait. Comfortable in a codebase.
- AI-native. You use AI tools daily to move faster - whether that's Cursor, Claude, ChatGPT, or custom workflows. You see AI as a multiplier, not a novelty.
- Data-driven. You think in funnels, conversion rates, and experiment design. You know what statistical significance means and why it matters.
- CRM experience is a plus - Iterable, Braze, Klaviyo, or similar. If you haven't used one, you can learn fast.
- Ambitious. You want to grow into a senior PM. You see this role as a launchpad, not a landing pad.
- Ownership mentality. You don't wait to be told what to do. You find the problem, propose the solution, and ship it.
- Nice to Have
- Experience with marketplace or e-commerce products
- Familiarity with ticketing, live events, or similar verticals
- Experience with experimentation platforms (Optimizely, LaunchDarkly, etc.)
- Comfort with SQL, analytics tools (Amplitude, GA, Looker, etc.)
Benefits
- A hybrid in-office approach, enabling remote work a portion of each week
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan Contribution (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
- $100 Monthly Stipend to Attend Live Events
- Employee Outings
- Free Lunch & Snacks
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