Senior Product Manager driving ServiceNow product strategy and roadmap for customer service excellence. Collaborating with senior stakeholders and leading cross - functional teams to enhance service delivery.
About the role
- Lead web product development strategy for PlanetArt's ecommerce platforms. Manage the end-to-end customer experience across multiple brands in a hybrid work environment.
Responsibilities
- Own the web product development strategy and translate business priorities into a technically executable roadmap.
- Lead the planning, build, launch, and optimization of large-scale web platforms across multiple brands.
- Act as the primary product partner to web and platform engineering, collaborating on architecture and delivery tradeoffs.
- Drive product decisions across ecommerce flows, personalization, content management, performance, and reliability.
- Ensure tight integration between frontend experiences, backend services, APIs, and data pipelines.
- Own the full web customer lifecycle, including discovery, checkout, fulfillment communication, and delivery experience.
- Ensure product experiences accurately reflect product quality, customization options, pricing, and delivery expectations.
- Define and own analytics strategy, including instrumentation, validation, and insight generation.
- Partner with operations and fulfillment teams to align platform capabilities with execution realities.
- Lead high-impact initiatives with accountability for outcomes.
- Mentor product leaders and raise technical and execution standards.
- Own platform modernization and deprecation decisions.
Requirements
- 5+ years of product leadership experience with significant ownership of web-based ecommerce platforms.
- Demonstrated experience scaling consumer-facing, transaction-heavy web systems.
- Strong technical fluency in modern web architectures and frameworks, backend services and API-driven systems, cloud infrastructure and scalability concepts and analytics instrumentation and data quality.
- Proven ability to challenge technical assumptions and partner deeply with engineering
- Experience operating in performance- and revenue-sensitive environments
- Strong decision-making and communication skills.
Benefits
- Health, Dental, and Vision Insurance
- Life Insurance
- Pet Insurance
- Mental Health Benefits
- 401(k) with matching
- Excellent Work/Life Balance – Paid Time Off, Sick Days, Paid Holidays, and Floating Holidays
- Employee Product Discounts
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Agile Software Product Owner managing the Ground Software Team for Leidos Defense Systems. Ensuring alignment between mission objectives and software execution in space systems development.
Staff Product Manager guiding the product strategy for fleet management at Crusoe, focusing on infrastructure efficiency and team collaboration. Leading cross - functional initiatives to enhance GPU and CPU operations.
Principal Product Manager defining strategic direction for Crusoe's AI compute platform with deep expertise in cloud infrastructure. Responsible for influencing company - level strategy and product evolution.
Head of Product Development managing mobile product strategy and execution for PlanetArt brands. Leading product development for iOS and Android apps in a hybrid work model.
Product Manager responsible for owning TickPick's CRM platform and improving the checkout experience. Collaborating with product and engineering teams to optimize the purchase funnel and lifecycle marketing.
Sr Product Manager responsible for commercializing cloud capabilities in Insulet's medical device products. Leading product strategy to improve lives for diabetes patients and streamline insulin delivery.
Product Manager leading cross - functional teams to enhance patient engagement products at PatientPoint. Responsible for product discovery, metrics monitoring, and roadmapping in a hybrid work environment.
Product Manager for climate technology company focusing on emissions reporting and product development. Leading team processes and delivering high - quality software releases across multiple platforms.
Lead Product Manager for enterprise open banking at PayPal, driving product strategy and execution across various initiatives. Engaging with technical and business teams to deliver scalable solutions.