ISO Analyst supporting audit teams in ISO 27001 certification assessments and information security audits. Requires strong detail orientation and effective communication skills.
About the role
- IT Support Analyst providing technical support and maintaining IT solutions for the Lefosse law firm team. Collaborating across departments while ensuring seamless technology operations and support.
Responsibilities
- Provide 1st- and 2nd-level technical support, delivering efficient and timely assistance to all organization personnel regardless of hierarchy.
- Assist in creating, reviewing and maintaining support scripts, procedures and technical manuals to standardize support processes.
- Perform basic account and permission administration in Active Directory, ensuring access control.
- Support and troubleshoot corporate email accounts in an Office 365 environment, resolving simple issues and escalating more complex incidents when necessary.
- Configure and maintain technology devices, including laptops, meeting room equipment, printers and other IT assets.
- Perform initial diagnosis and resolution of technical issues related to hardware, software and network, escalating to senior teams when required.
- Assist in implementing improvements to technology tools.
- Collaborate with other departments to ensure IT solutions align with operational needs.
- Provide support for videoconferences.
Requirements
- Education: Bachelor's degree in Information Technology, Computer Science, Information Systems or related fields.
- Experience: Previous experience in technical support or similar roles is desirable.
- Technical Knowledge: Basic proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook);
- Basic knowledge of Windows 10 and 11 operating systems;
- Familiarity with basic Active Directory administration (creating and managing users and permissions);
- Initial experience with cloud-based corporate email accounts, preferably Office 365.
- Behavioral Skills: Good written and verbal communication for interacting with colleagues and preparing simple technical documentation;
- Proactiveness in seeking solutions and continuous learning;
- Ability to work in a team, with a focus on results and customer service;
- Organizational skills and attention to detail in task execution.
- Nice to have (not mandatory): Entry-level technology certifications such as ITIL Foundation or Microsoft 365 Fundamentals;
- Basic knowledge of ITSM tools (IT Service Management);
- English.
Benefits
- Health insurance
- Meal and food vouchers
- Life insurance
- Gympass
- Childcare assistance
- Transportation voucher
- Profit sharing / Performance bonus (PPR)
- Short Fridays
- Birthday day off
- Education subsidy
- Expense allowance (for hybrid or 100% remote positions)
- Equipment purchase subsidy (for hybrid or 100% remote positions)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Service Desk Analyst providing technical support for Action for Children staff and partners. Involved in incident management, service request fulfillment, and user account administration.
EP&G Process and Tools Analyst responsible for driving automation and efficiency in the management of policies. Engaging with IT and stakeholders to optimize business processes in risk management.
2026 Credit Analyst Intern at Huntington providing practical experience in financial services during an 8 - week program in Houston or Atlanta.
Back Office Analyst managing legal notifications and administration processes at BBVA. Ensuring compliance with quality standards in legal services and contributing to process improvements.
Corporate Credit Risk Analyst at BBVA safeguarding bank solvency while identifying financial trends. Supporting credit processes and collaborating with internal and external stakeholders in a diverse environment.
Debt Analyst role at ABG Corporate managing Debt product and executing transactions. Focus on structuring deals and maintaining client relationships while developing debt market strategies.
Functional Analyst managing IBM Workload Scheduler environments and batch execution in São Paulo. Involves configuration, monitoring, and incident management in a hybrid setting.
Analyst for Nuuly's Growth Analytics practice focusing on media and campaign performance metrics. Collaborating with the growth team to deliver insights and recommendations based on data analysis.
Analyst in Data Center Services & Infrastructure at S&P Global, providing insights on APAC data center services and trends. Engaging with clients to support strategic decision - making in emerging technologies.