Assist in contractual analysis and compliance at Eletromidia, Brazil's leading Out of Home media company. Collaborate on contract management, reporting, and compliance assurance activities.
About the role
- Service Desk Analyst providing technical support for Action for Children staff and partners. Involved in incident management, service request fulfillment, and user account administration.
Responsibilities
- Providing a professional technical service through face to face, telephone, ticket based and or email communication to Action for Children staff and partner organisations.
- Conduct the fulfilment of service requests, adhering to Technology policies, processes, procedures.
- Take responsibility for incident management, to resolve technical (including complex) incidents, quickly and efficiently.
- Maintain the Technology configuration management database.
- Investigating and identifying trends, gathering evidence to support further investigation by the appropriate teams.
- Process orders efficiently and expeditiously, ensuring payments match goods and services supplied.
- Responsible for the user account administration tasks needed to set up staff transferred to Action for Children.
Requirements
- IS support qualification (such as MCP or A+), HND or equivalent and/or Advanced support qualification such as MCSE. ITIL Foundation qualification.
- Experience of working in service support environment.
- Experience of Support in a Microsoft Environment
- Experience of using of Service Desk systems.
- Experience of working in a customer facing role assisting and supporting people via email and telephone contact.
- Experience of working to administrative procedures for tasks such as raising orders, invoice processing, asset recording.
- Excellent communication, organisational and customer service skills.
Benefits
- 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave.
- Gain professional qualifications and excellent training/development opportunities.
- Flexible maternity, adoption, and paternity packages.
- Pension with up to 7% employer contribution with included life assurance cover.
- Staff discounts and Blue Light Card eligibility with 15,000 national retailer's discounts.
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