Faculty Operations Coordinator at Torrens University providing operational support to academic management. Coordinating teaching operations, compliance, and financial oversight across faculties.
About the role
- Managed Services Operations Manager overseeing operational outcomes and technical leadership at Ledger. Leading the MS Operations Team and collaborating with engineering and infrastructure teams for service stability.
Responsibilities
- Own and lead the MS Operations function, including people management, priorities, and operational accountability.
- Provide technical leadership on operational architecture, tooling, automation, and incident response.
- Own day-to-day operational stability, operational readiness, and change validation for Ledger services.
- Define and own the on-call operating model; act as operational lead during major incidents.
- Act as the SME for operational observability, defining requirements and validating monitoring and alerting effectiveness.
- Drive continuous improvement, reducing operational debt and improving reliability and efficiency.
- Own and track key operational KPIs (MTTR, incident recurrence, on-call health).
- Represent Managed Services Operations in cross-team operational and governance discussions.
- Identify, assess, and escalate operational risks (capacity, tooling, skills, process gaps), with clear mitigation proposals to the Managed Services Director.
Requirements
- Senior experience in production tech operations, SRE, or platform operations.
- Proven leadership of tech operations teams with accountability for service stability.
- Strong experience with cloud-native environments (AWS, Kubernetes, observability tooling).
- Hands-on incident management and tech incident leadership experience.
- Strong communication, ownership mindset, and ability to work cross-functionally.
- Nice to have
- Experience with contractor-based teams.
- Exposure to high-availability, security-sensitive 24/7 production environments.
- Experience working in multicultural and international team environments.
Benefits
- Flexible work options - Our hybrid policy allows employees to work from home up to 3 times per week
- Health & Wellness support - Health and Life Insurance.
- Financial growth opportunities - Employees can become shareholders in Ledger as well as other financial benefits depending on your country of work.
- Commuter allowance - Ledger offers a commuter allowance to contribute to your preferred means of transportation.
- Learning & Development - A comprehensive suite of training solutions providing a personalised learning experience for every employee.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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