Hybrid Infrastructure Service Design, Knowledge Manager – Internship

at Ledger

• Job title: Infrastructure Service Design, Knowledge Manager – Internship
• Job type: Internship
• Experience level: Entry level
• Salary: €1,500 per month
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Paris, France

About the role

• Knowledge Management Intern at Ledger tasked with enhancing internal infrastructure documentation and improving Confluence space. Focus on research and collaboration with stakeholders to refine documentation.

Responsibilities

• Own a documentation improvement project focused on the Infra department’s Confluence space
• Engage with stakeholders: Interview internal teams to understand what information they expect to find, what’s missing.
• Update or remove content: Revise pages that need corrections and archive or delete pages that are no longer relevant.
• Reorganize the structure: Propose and implement a clearer information architecture that improves navigation and discoverability.
• Identify opportunities for future enhancements: Recommend long-term improvements (templates, workflows, metadata, labels).
• Assist in the creation of documentation describing the deployed infrastructure of various Ledger services.
• Research: Gather technical information from engineering sources such as code repositories, configuration files, internal tooling.
• Write: Produce structured documentation and diagrams about system components, infrastructure, and interactions based on available information.
• Validate: Validate assumptions with Subject Matter Expert (SMEs) by meeting with engineers, asking clarifying questions, and confirming technical details.
• Refine: Finalize documentation based on SME feedback.

Requirements

• Currently enrolled in a Master's degree program
• Excellent written and verbal communication skills
• Fluency in English
• Ability to write clearly, concisely, and logically
• Meticulous attention to detail
• Ability to bring structure to disparate information
• Comfortable seeking feedback and iterating on work
• Comfortable interpreting complex or highly technical information
• Ability to ask clarifying questions when something is unclear
• Basic problem-solving skills
• Curiosity as to how AI can be used to support knowledge management / technical writing
• Basic familiarity with documentation tools (Confluence, Markdown, Git version control)
• Basic familiarity with diagramming tools (e.g., Mermaid, Lucidchart)

Benefits

• Frequent social events, snacks and drinks
• Ledger offers a commuter allowance to contribute to your preferred means of transportation.
• Ledger offers a meal allowance with Swile
• 1 day off for every full month of work, in addition to national holidays