Senior Operations Instructional Designer creating high‑impact learning solutions for Pacific Life's Operations. Collaborating with business leaders to improve performance through training and instructional design.
About the role
- Knowledge Management Intern at Ledger tasked with enhancing internal infrastructure documentation and improving Confluence space. Focus on research and collaboration with stakeholders to refine documentation.
Responsibilities
- Own a documentation improvement project focused on the Infra department’s Confluence space
- Engage with stakeholders: Interview internal teams to understand what information they expect to find, what’s missing.
- Update or remove content: Revise pages that need corrections and archive or delete pages that are no longer relevant.
- Reorganize the structure: Propose and implement a clearer information architecture that improves navigation and discoverability.
- Identify opportunities for future enhancements: Recommend long-term improvements (templates, workflows, metadata, labels).
- Assist in the creation of documentation describing the deployed infrastructure of various Ledger services.
- Research: Gather technical information from engineering sources such as code repositories, configuration files, internal tooling.
- Write: Produce structured documentation and diagrams about system components, infrastructure, and interactions based on available information.
- Validate: Validate assumptions with Subject Matter Expert (SMEs) by meeting with engineers, asking clarifying questions, and confirming technical details.
- Refine: Finalize documentation based on SME feedback.
Requirements
- Currently enrolled in a Master's degree program
- Excellent written and verbal communication skills
- Fluency in English
- Ability to write clearly, concisely, and logically
- Meticulous attention to detail
- Ability to bring structure to disparate information
- Comfortable seeking feedback and iterating on work
- Comfortable interpreting complex or highly technical information
- Ability to ask clarifying questions when something is unclear
- Basic problem-solving skills
- Curiosity as to how AI can be used to support knowledge management / technical writing
- Basic familiarity with documentation tools (Confluence, Markdown, Git version control)
- Basic familiarity with diagramming tools (e.g., Mermaid, Lucidchart)
Benefits
- Frequent social events, snacks and drinks
- Ledger offers a commuter allowance to contribute to your preferred means of transportation.
- Ledger offers a meal allowance with Swile
- 1 day off for every full month of work, in addition to national holidays
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