Hybrid Account Manager Support – Employee Benefits

Posted last month

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About the role

  • Account Manager Support collaborating with Account Managers and Brokers in the service of employee benefits. Responsible for maintaining client relationships and managing administrative tasks for effective service delivery.

Responsibilities

  • Supports the Account Manager on activities required for a smooth transition and/or implementation of new business.
  • Manages escalated participant issues working directly with the insurance carrier/TPA regarding systemic or process issues.
  • Focuses on administrative support of Account Managers.
  • Maintains frequent contact with clients to assist with client needs and questions.
  • Manages the delivery of services and the day-to-day client needs to retain accounts, to establish strong client relationships and achieve high levels of client satisfaction.
  • Coordinates and manages projects and interactions with clients to address client needs.
  • Performs detailed review of all client contracts, summary plan descriptions, insurance certificates, employee communications, and SBCs.

Requirements

  • A state insurance license is recommended, not required.
  • Proven use and understanding of Microsoft Office.
  • Must be able to use Excel extensively in analysis and daily reporting of departmental goals.
  • Technically savvy and proficient with ongoing improvements in enrollment processes.
  • Keeps clients informed of legislative developments using internal and external resources.
  • Sound reasoning and judgment

Benefits

  • N/A

Job title

Account Manager Support – Employee Benefits

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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