Product Manager leading platform engineering improvements and product standardization at Itaú. Collaborating with diverse teams to enhance productivity and quality of deliverables.
About the role
- Digital Sales & CRM Product Manager co‑creating digital roadmap for measurable gains in conversion and engagement. Leading cross-functional initiatives in complex eCommerce and CRM environments.
Responsibilities
- Own the product roadmap end to end, aligning business priorities with clear KPIs and non‑functional requirements (performance, reliability, security, scalability)
- Orchestrate cross‑functional initiatives with Engineering, Architecture and PMO, balancing continuous improvement and major transformation
- Ensure clean integrations and data flows across Salesforce Commerce Cloud, Salesforce Marketing Cloud, Salesforce Service Cloud, Adobe Commerce, Customer Data Platforms (CDP) and Integration Layers (enterprise integration architectures, middleware, APIs)
- Define and track product value & delivery performance, proactively managing risks, dependencies, and environments (staging/production)
- Drive technology adoption, ensuring solution quality (UAT, regression, observability/telemetry, incident & problem management)
- Lead and coach 5 Product Owners, shaping feature definitions, data models, APIs and ensuring journey consistency and privacy by design
- Partner with Commercial, Marketing and Customer Service to translate needs into clear product requirements, prioritized backlogs, and releasable increments
- Embed GDPR/consent management, data governance and measurement (event taxonomy, A/B testing, experimentation)
- Scan market & tech trends (AI/automation, personalization, headless, composable) and inject innovation into the roadmap
Requirements
- Strategic mindset + delivery discipline, excellent stakeholder communication
- Solid experience in Agile and Waterfall delivery within complex environments
- Track record of shipping digital products that move business KPIs and meet NFRs
- Deep expertise in at least one of: Salesforce Commerce Cloud, Salesforce Marketing Cloud, Salesforce Service Cloud, Customer Data Platforms (CDP), Adobe Commerce, Integration Layers (enterprise integration architectures, middleware, APIs)
- Experience with design thinking, customer journey design, analytics/telemetry, and UAT
- Familiarity with sales & marketing processes, data privacy and security best practices
Benefits
- Comprehensive welfare package including short working week during summer months
- Hybrid working policy (10 days a month remote working)
- Company restaurant service
- Access to our corporate gym
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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