Digital Sales & CRM Product Manager co‑creating digital roadmap for measurable gains in conversion and engagement. Leading cross-functional initiatives in complex eCommerce and CRM environments.
Responsibilities
Own the product roadmap end to end, aligning business priorities with clear KPIs and non‑functional requirements (performance, reliability, security, scalability)
Orchestrate cross‑functional initiatives with Engineering, Architecture and PMO, balancing continuous improvement and major transformation
Ensure clean integrations and data flows across Salesforce Commerce Cloud, Salesforce Marketing Cloud, Salesforce Service Cloud, Adobe Commerce, Customer Data Platforms (CDP) and Integration Layers (enterprise integration architectures, middleware, APIs)
Define and track product value & delivery performance, proactively managing risks, dependencies, and environments (staging/production)
Lead and coach 5 Product Owners, shaping feature definitions, data models, APIs and ensuring journey consistency and privacy by design
Partner with Commercial, Marketing and Customer Service to translate needs into clear product requirements, prioritized backlogs, and releasable increments
Embed GDPR/consent management, data governance and measurement (event taxonomy, A/B testing, experimentation)
Scan market & tech trends (AI/automation, personalization, headless, composable) and inject innovation into the roadmap
Requirements
Strategic mindset + delivery discipline, excellent stakeholder communication
Solid experience in Agile and Waterfall delivery within complex environments
Track record of shipping digital products that move business KPIs and meet NFRs
Deep expertise in at least one of: Salesforce Commerce Cloud, Salesforce Marketing Cloud, Salesforce Service Cloud, Customer Data Platforms (CDP), Adobe Commerce, Integration Layers (enterprise integration architectures, middleware, APIs)
Experience with design thinking, customer journey design, analytics/telemetry, and UAT
Familiarity with sales & marketing processes, data privacy and security best practices
Benefits
Comprehensive welfare package including short working week during summer months
Hybrid working policy (10 days a month remote working)
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