Manage and monitor operational risk and controls for S&P Global Energy. Collaborate with various teams to ensure effective risk management and governance.
About the role
- Customer Development Manager leading commercial strategy with Lavazza distributors in the United States. Driving strategic initiatives for OCS channel growth and machine expansion.
Responsibilities
- Define and drive strategic initiatives that support OCS channel growth, aiming to maximize efficiency of current business models, drive machine installed base expansion in collaboration with Sales team.
- Identify business opportunities leveraging on experience gained on the field and distributors’ needs.
- Define and lead Customer planning calendars, discussing bi-annual category & assortment reviews in full collaboration with the Marketing team.
- Conduct compelling analyses to inform decision-making and identify emerging trends and opportunities with partners.
- Lead, with the collaboration of Sales team, all strategic growth projects with key Distributors, from JBP execution to NPD launches guaranteeing solid communication and performance tracking.
- Translate and present strategic insights into clear recommendations and execution plans to senior leadership (internal and external).
- Proactively support the data transparency needs, ensuring seamless data flow.
- Monitor and report the execution of key initiatives, through relevant key performance indicators and qualitative feedbacks.
- Contribute to long-range planning and dedicated business reviews (e.g. Monthly Performance Reviews meetings, Quarterly Business Review, etc.).
- Collaborate with the implementation of Customer Activations on the base, being the point of contact between Customers, Marketing, Sales and external partners.
- Oversee the creation of partnership assessments and business plans for new deal proposals (e.g. big bids / tenders).
- Manages leadership expectations and escalations, with a strong ability to drive influence and consensus across key internal and external stakeholders.
- Troubleshoots complex issues and course corrects as appropriate.
- Collaborate with RGM, Sales, and Finance to establish sustainable customer P&Ls and co-pilot customer planning tools (TPM/Salesforce) in partnership with cross functional team.
Requirements
- Four year degree from an accredited institution or applicable experience
- 5+ years working experience in CPG Trade Marketing, Category Management, Sales, Sales Planning or Marketing required
- Experience supporting B2B business, and/or broadline distributors
- Advanced skills in MS Office (Excel, PPT) required
- Proficient with using and maintaining PowerBI or other business intelligence tools (required)
- Ability to efficiently and effectively learn new technology (Proprietary Lavazza tools)
- Strong written and verbal communication skills; comfortable presenting (virtually and in-person) to Executive Leadership and cross functional leadership and peers
- Strong analytic and story telling capabilities to diagnosis complex business issues, visualize the data, identify the insights, and recommend clear action plans
- Highly agile and thrives in a fast paced working environment with an entrepreneurial mindset
- Strong collaboration and influence skills with the ability to work well cross functionally with all levels of the organization - peers to Executives
- Strong communication and presentation skills
- High attention to detail, with the ability to multi-task and effectively prioritize
- Ability to travel as needed up to 30% of time with international travel possible
Benefits
- Competitive Medical, Vision, Dental Benefits
- 401K Package
- Employee Assistance Program
- Hybrid Work Schedule
- Ability to be barista certified
- Tuition Reimbursement
- Performance Development Plans
- Employee Discounts
- Summer Friday’s (Memorial Day Weekend – Labor Day Weekend)
- Flexible business casual dress code - jean friendly!
- Free coffee, anytime!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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