Speciality Operations Executive Escalation Analyst responsible for managing escalated customer issues at Coinbase. Investigating, troubleshooting, and communicating with stakeholders to ensure excellent customer service.
About the role
- Junior Analyst involved in financial instrument management and operations using HubSpot. Collaborating across various departments to streamline processes in the organization.
Responsibilities
- Acompanhar operações na esteira utilizando o HubSpot para controle de emissões
- Apoiar na escrituração de instrumentos financeiros, registrando e formalizando operações nos sistemas internos
- Estruturar e validar de documentos constitutivos dos instrumentos
- Participar de dailies entre áreas de Cadastro, Customer Success e Operações identificando bloqueios
- Elaborar de fluxos de pagamentos utilizando memórias de cálculo com indexadores pré e pós fixados
- Elaborar de aditamentos, prorrogações de títulos vencidos ou a vencer
Requirements
- Formação superior completa: Administração, Economia, Contabilidade e afins
- Conhecimento de Finanças e Mercado de Capitais
- Excel Intermediário
- Afinidade com ferramentas de automação, low-code e no-code
- Capacidade de navegar em ambiente complexo
- Curiosidade e autonomia para propor ideias e buscar opiniões
- Capacidade de priorizar
- Boa comunicação
- Empatia sobre desafios dos clientes
- Experiência prévia em startups, consultorias ou mercado financeiro
Benefits
- Vale Refeição
- Vale Alimentação
- Plano de Saúde
- Bônus Semestral (Metas)
- Bônus Indicação
- Subsídio Cursos e Treinamentos
- Auxílio Psicológico
- Auxílio Creche
- Day Off de Aniversário
- Totalpass
- Dog Day
- No Dress Code
- Programa de High Potential e Stock Options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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