Training and Quality Assurance Specialist focused on empowering call center agents and ensuring standards. Collaborating with QA Departments to continuously enhance training modules and agent performance.
About the role
- Mystery Shopper conducting evaluations in various sectors in Switzerland. Focusing on customer experience assessments and providing feedback to improve services.
Responsibilities
- Carry out mystery evaluation assignments across various sectors and markets.
- Observe and assess the on-site customer experience.
- Document observations and evaluations according to predefined criteria.
- Complete questionnaires for each mystery evaluation assignment.
- Work closely with the team to discuss findings and potential improvements.
Requirements
- Be at least 18 years old.
- Valid driver's license (car).
- Interest in market research and mystery shopping/visits.
- Good communication skills and a strong eye for detail/observation.
- Reliability and accuracy in task execution.
- Basic computer skills.
- Resident of Switzerland.
Benefits
- Personal support and training before each assignment.
- Flexible scheduling: you decide the number and types of assignments you accept!
- Secure and reliable compensation on a fee-per-assignment basis.
- Your feedback is actively solicited and has real influence.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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