Training and Quality Assurance Specialist focused on empowering call center agents and ensuring standards. Collaborating with QA Departments to continuously enhance training modules and agent performance.
About the role
- Quality Assurance Specialist at True North Salmon, ensuring food safety and quality compliance. Analyzing trends, collaborating with teams, and managing quality assurance programs.
Responsibilities
- Collect, analyze, and interpret Quality data to identify trends, measure performance, and inform decision-making.
- Prepare regular reports on Quality performance, highlighting successes, challenges, and proposed solutions.
- Utilize data visualization tools to present complex information clearly and concisely to various stakeholders.
- Manage quality and food safety programs in accordance with organization’s objectives.
- Ensure product and documentation requirements are compliant for regulatory (FDA, State Health Departments, USDC, CFIA), customers, and third parties.
- Research and validate suppliers using our trace gains platform.
- Complete all supplier risk assessments for all products being received.
- Maintain product and packaging specifications database.
- Maintain Food Safety Quality Management System (FSQMS) database.
- Evaluating risk assessments and identifying gaps.
- Collaborate effectively with cross-functional teams, including Production, Quality Assurance, Maintenance, and Supply Chain, to achieve optimization goals.
- Champion a culture of continuous improvement and operational excellence within the department.
- Ensure all initiatives adhere to company safety policies and all relevant food safety regulations (e.g., HACCP, CFIA).
Requirements
- Bachelor's degree (B.S.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Knowledge or certification of USFDA's Seafood HACCP Guidelines.
- Working experience with quality assurance and food safety programs, including third party standards such as GFSI (BRC and BAP).
- Travel up to 50% of time to manufacturing locations.
- Outstanding organizational skills and the ability to work on multiple projects simultaneously.
- Demonstrated ability to work effectively in diverse groups and ability to influence others.
- Excellent written and verbal communication skills.
- Spanish is a plus.
- Must have excellent computer skills including MS Word, Excel, Publisher, PowerPoint and Power BI.
- Excellent skills working in databases.
Benefits
- Health Benefits: Includes coverage for dental, vision, and extended medical care.
- Insurance: Life and disability insurance provided for financial security.
- Support Services: Access to an Employee Assistance Program (EAP).
- Financial Planning: Opportunity for RRSP matching to support your retirement savings.
- Time Off: Paid vacation, holidays, and sick leave for work-life balance.
- Wellness: Wellness programs and access to on-site gym facilities (available in some locations).
- Career Development: Professional growth opportunities and avenues for advancement.
- Perks: Employee discounts on company products or services.
- Convenience: On-site parking or parking allowance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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