QA Team Lead at IC Markets driving quality strategy and automation for trading platforms. Leading a skilled team to implement robust automation frameworks in a dynamic FinTech environment.
About the role
- Mystery Consultant performing evaluations for customer service in Switzerland. Engaging in market studies and customer experiences across various sectors on a flexible part-time basis.
Responsibilities
- Conduct mystery evaluation assignments across various sectors and markets.
- Observe and assess the on-site customer experience.
- Document observations and evaluations according to predefined criteria.
- Complete questionnaires for each mystery evaluation assignment performed.
- Work closely with the team to discuss findings and potential improvements.
Requirements
- Be at least 18 years old.
- Hold a valid driver's license (car).
- Interest in market research and mystery shopping.
- Good communication skills and strong powers of observation.
- Reliability and attention to detail in task execution.
- Basic computer skills.
- Resident of Switzerland.
Benefits
- Personal support and training before each assignment.
- Flexible scheduling: you choose the number and type of assignments you accept.
- Secure and reliable pay based on fees.
- Your feedback is actively sought and has real impact.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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