Customer Success Consultant managing product lifecycles for Zoopla, a leading UK property website. Liaising between sales, finance, and technical departments to ensure seamless service.
About the role
- Junior Customer Success Manager supporting relationships in SaaS and Business Travel, focusing on customer satisfaction. Collaborating with teams for optimal customer engagement while managing contracts and extensions.
Responsibilities
- Support the Customer Success team in managing existing customers
- Get to know your customers’ needs to contribute to high customer satisfaction
- Assist with contract renewals, proposal preparation and price negotiations
- Support initiatives to increase customer engagement and product usage
- Analyze success metrics and contribute to the development of practical solutions
- Identify potential issues early and help resolve customer concerns
- Collaborate with other departments to improve customer satisfaction
Requirements
- Degree in Business/Economics/Tourism or a comparable commercial qualification
- Minimum of 2 years’ professional experience in account management, customer success, or experience in the software/tourism industry is an advantage
- Basic knowledge of selling B2B products and an interest in supporting B2B customers
- Commitment to quality and strong customer focus
- Basic knowledge of Office systems and ideally initial experience with CRM or ticketing systems (e.g., Zendesk, Planhat)
- Strong IT affinity and quick comprehension
- Good spoken and written German and English
- Team player with a service orientation and self-initiative
Benefits
- Flexible work models: hybrid or 100% remote options available
- You can work remotely from another EU country for up to 60 days per year
- If you work 100% remote, we provide an ergonomic home office setup after the probationary period
- New IT equipment provided, including MacBook, keyboard, and mouse
- 28 days of vacation per year, automatically increasing in intervals (up to a maximum of 30 days)
- 10% discount on personal travel booked through the L&P platform
- DRV card offering a range of discounted leisure activities (after the probationary period)
- €30 subsidy for a benefit of your choice: Deutschlandticket, Wellpass, Jobrad, capital-forming payments (vermögenswirksame Leistungen), company pension scheme (after the probationary period)
Job title
Job type
Experience level
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Not specified
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