Key Accounts Executive maximizing long term client value and satisfaction. Building relationships, ensuring service delivery, and contributing to business development.
Responsibilities
Positively impacting client retention through effective, efficient onboarding and maintaining the highest service level.
Operating as the lead point of contact for any and all matters specific to assigned accounts (Key Accounts)
Ensure the timely and successful delivery of our products according to customer needs and objectives
Prepare monthly performance reports to clearly communicate the progress of contracted executions
Ensuring consistent touch points with assigned clients and assisting Key Account Manager(s) where needed Develop new business with existing clients and/or manage renewal process
Onboarding of clients through welcome emails and welcome calls, training clients on website usage
Resolving client complaints and preventing additional issues by improving processes
Building and maintaining strong, long-lasting customer relationships
Requirements
Preferred work experience as an Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Client Retention, Client management and other service related is an advantage
Experience with CRM software (Salesforce) and MS Office (MS Word, MS Excel)
Experience in Building and maintaining client and stakeholder management
Must be willing to take a hybrid set up based in Makati
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