Account Director leading CRM strategy and team management for key accounts at ITG. Developer of account growth opportunities and exceed client expectations through effective campaign management.
About the role
- Key Accounts Executive maximizing long term client value and satisfaction. Building relationships, ensuring service delivery, and contributing to business development.
Responsibilities
- Positively impacting client retention through effective, efficient onboarding and maintaining the highest service level.
- Operating as the lead point of contact for any and all matters specific to assigned accounts (Key Accounts)
- Ensure the timely and successful delivery of our products according to customer needs and objectives
- Prepare monthly performance reports to clearly communicate the progress of contracted executions
- Ensuring consistent touch points with assigned clients and assisting Key Account Manager(s) where needed Develop new business with existing clients and/or manage renewal process
- Onboarding of clients through welcome emails and welcome calls, training clients on website usage
- Resolving client complaints and preventing additional issues by improving processes
- Building and maintaining strong, long-lasting customer relationships
Requirements
- Preferred work experience as an Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Client Retention, Client management and other service related is an advantage
- Experience with CRM software (Salesforce) and MS Office (MS Word, MS Excel)
- Experience in Building and maintaining client and stakeholder management
- Must be willing to take a hybrid set up based in Makati
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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